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All Users , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 48 | 49 | 48 | -1 |
| NAVY | 51 | 53 | 52 | 1 |
| WEST | 50 | 50 | 49 | 0 |
| West Navy | 55 | 59 | 54 | -2 |
| NH Bremerton | 53 | 54 | 30 | -23 |
| NH Camp Pendleton | 56 | 58 | 64 | 8 |
| NH LeMoore | 48 | 50 | 55 | 8 |
| NH Oak Harbor | 53 | 58 | 46 | -7 |
| NH Twentynine Palms | 60 | 49 | 44 | -16 |
| NMC San Diego | 55 | 58 | 57 | 2 |
| NMCL Pearl Harbor | 63 | 65 | 47 | -16 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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