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All Users , West Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 79 | 81 | 83 | 4 |
| CONUS MHS | 78 | 80 | 82 | 4 |
| NAVY | 75 | 77 | 80 | 5 |
| WEST | 79 | 81 | 82 | 3 |
| West Navy | 80 | 79 | 80 | 0 |
| NH Bremerton | 75 | 80 | 75 | 0 |
| NH Camp Pendleton | 81 | 83 | 85 | 4 |
| NH LeMoore | 82 | 84 | 88 | 5 |
| NH Oak Harbor | 65 | 75 | 81 | 16 |
| NH Twentynine Palms | 94 | 87 | 77 | -17 |
| NMC San Diego | 81 | 77 | 81 | 0 |
| NMCL Pearl Harbor | 86 | 87 | 78 | -8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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