All Users , West Air Force
Courteous and Helpful Office Staff
2004
Courteous and Respectful
Helpful
Benchmark
93
88
CONUS MHS
90
83
AIR FORCE
91
84
WEST
91
83
West Air Force
92
84
10th Med Grp-USAF Academy
90
79
15th Med Grp-Hickam
92
85
21st Med Grp-Peterson
87
81
22nd Med Grp-McConnell
89
84
28th Med Grp-Ellsworth
92
82
30th Med Grp-Vandenberg
90
75
341st Med Grp-Malmstrom
95
90
355th Med Grp-Davis Monthan
91
86
366th Med Grp-Mountain Home
91
83
377th Med Grp-Kirtland
90
85
3rd Med Grp-Elmendorf
96
86
509th Med Grp-Whiteman
88
83
55th Med Grp-Offutt
94
86
56th Med Grp-Luke
94
85
5th Med Grp-Minot
89
85
60th Med Grp-Travis
92
83
61st Med Squad-Los Angeles
94
85
71st Med Grp-Vance
95
88
75th Med Grp-Hill
94
89
90th Med Grp-F.E. Warren
95
88
92nd Med Grp-Fairchild
93
86
95th Med Grp-Edwards
93
83
99th Med Grp-O'Callaghan Hosp
91
84
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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