All Users , West Air Force
Customer Service
2004
Problem Finding/Understanding Written Material
Problem Getting Help from Customer Service
Problem with Paperwork
Benchmark
55
61
71
CONUS MHS
48
49
70
AIR FORCE
50
51
75
WEST
49
53
71
West Air Force
50
53
74
10th Med Grp-USAF Academy
43
45
73
15th Med Grp-Hickam
50
55
76
21st Med Grp-Peterson
50
59
75
22nd Med Grp-McConnell
59
67
76
28th Med Grp-Ellsworth
44
43
62
30th Med Grp-Vandenberg
50
59
69
341st Med Grp-Malmstrom
***
54
74
355th Med Grp-Davis Monthan
50
53
77
366th Med Grp-Mountain Home
65
65
78
377th Med Grp-Kirtland
52
53
71
3rd Med Grp-Elmendorf
43
55
72
509th Med Grp-Whiteman
65
69
80
55th Med Grp-Offutt
41
41
71
56th Med Grp-Luke
57
62
77
5th Med Grp-Minot
***
***
***
60th Med Grp-Travis
41
39
73
61st Med Squad-Los Angeles
40
60
80
71st Med Grp-Vance
***
60
81
75th Med Grp-Hill
45
52
79
90th Med Grp-F.E. Warren
***
65
78
92nd Med Grp-Fairchild
51
48
70
95th Med Grp-Edwards
64
63
83
99th Med Grp-O'Callaghan Hosp
52
58
76
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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