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All Users , West Air Force Customer Service |
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| 2002 | 2003 | 2004 | TREND* | |
| Benchmark | 57 | 58 | 62 | 5 |
| CONUS MHS | 51 | 52 | 56 | 5 |
| AIR FORCE | 53 | 56 | 59 | 5 |
| WEST | 55 | 55 | 58 | 3 |
| West Air Force | 54 | 57 | 59 | 5 |
| 10th Med Grp-USAF Academy | 48 | 53 | 54 | 6 |
| 15th Med Grp-Hickam | 61 | 58 | 60 | -1 |
| 21st Med Grp-Peterson | *** | *** | 62 | *** |
| 22nd Med Grp-McConnell | 61 | 61 | 68 | 7 |
| 28th Med Grp-Ellsworth | 43 | 53 | 50 | 7 |
| 30th Med Grp-Vandenberg | 63 | 61 | 59 | -4 |
| 341st Med Grp-Malmstrom | 53 | 61 | *** | *** |
| 355th Med Grp-Davis Monthan | 55 | 60 | 60 | 5 |
| 366th Med Grp-Mountain Home | 52 | 60 | 69 | 17 |
| 377th Med Grp-Kirtland | 56 | 43 | 59 | 3 |
| 3rd Med Grp-Elmendorf | 55 | 56 | 57 | 1 |
| 509th Med Grp-Whiteman | 57 | 63 | 71 | 15 |
| 55th Med Grp-Offutt | 51 | 52 | 51 | 1 |
| 56th Med Grp-Luke | 54 | 56 | 65 | 11 |
| 5th Med Grp-Minot | 50 | 57 | *** | *** |
| 60th Med Grp-Travis | 50 | 50 | 51 | 1 |
| 61st Med Squad-Los Angeles | 42 | 59 | 60 | 18 |
| 71st Med Grp-Vance | 39 | 50 | 62 | 23 |
| 75th Med Grp-Hill | 60 | 63 | 59 | -1 |
| 90th Med Grp-F.E. Warren | 49 | 60 | 65 | 15 |
| 92nd Med Grp-Fairchild | 60 | 62 | 57 | -3 |
| 95th Med Grp-Edwards | 56 | 63 | 70 | 14 |
| 99th Med Grp-O'Callaghan Hosp | 57 | 64 | 62 | 5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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