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All Users , West Air Force Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 48 | 49 | 48 | -1 |
| AIR FORCE | 49 | 53 | 50 | 0 |
| WEST | 50 | 50 | 49 | 0 |
| West Air Force | 49 | 53 | 50 | 1 |
| 10th Med Grp-USAF Academy | 43 | 48 | 43 | 1 |
| 15th Med Grp-Hickam | 60 | 53 | 50 | -11 |
| 21st Med Grp-Peterson | *** | *** | 50 | *** |
| 22nd Med Grp-McConnell | 56 | 57 | 59 | 4 |
| 28th Med Grp-Ellsworth | 24 | 44 | 44 | 20 |
| 30th Med Grp-Vandenberg | 59 | 72 | 50 | -9 |
| 341st Med Grp-Malmstrom | 45 | 47 | *** | *** |
| 355th Med Grp-Davis Monthan | 50 | 61 | 50 | 0 |
| 366th Med Grp-Mountain Home | 44 | 52 | 65 | 21 |
| 377th Med Grp-Kirtland | 53 | 45 | 52 | -2 |
| 3rd Med Grp-Elmendorf | 53 | 57 | 43 | -10 |
| 509th Med Grp-Whiteman | 47 | 54 | 65 | 18 |
| 55th Med Grp-Offutt | 47 | 48 | 41 | -6 |
| 56th Med Grp-Luke | 50 | 53 | 57 | 6 |
| 5th Med Grp-Minot | *** | *** | *** | *** |
| 60th Med Grp-Travis | 55 | 47 | 41 | -14 |
| 61st Med Squad-Los Angeles | 45 | *** | 40 | -5 |
| 71st Med Grp-Vance | *** | *** | *** | *** |
| 75th Med Grp-Hill | 50 | 61 | 45 | -5 |
| 90th Med Grp-F.E. Warren | 45 | 51 | *** | *** |
| 92nd Med Grp-Fairchild | 55 | 54 | 51 | -3 |
| 95th Med Grp-Edwards | 57 | *** | 64 | 7 |
| 99th Med Grp-O'Callaghan Hosp | 48 | 61 | 52 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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