All Users , West Air Force
Claims Processing
2004
Claims Handled in a Reasonable Time
Claims Handled Correctly
Benchmark
83
86
CONUS MHS
82
83
AIR FORCE
83
85
WEST
82
85
West Air Force
84
86
10th Med Grp-USAF Academy
86
90
15th Med Grp-Hickam
80
88
21st Med Grp-Peterson
80
88
22nd Med Grp-McConnell
89
86
28th Med Grp-Ellsworth
67
68
30th Med Grp-Vandenberg
84
84
341st Med Grp-Malmstrom
94
93
355th Med Grp-Davis Monthan
89
92
366th Med Grp-Mountain Home
84
84
377th Med Grp-Kirtland
84
84
3rd Med Grp-Elmendorf
73
77
509th Med Grp-Whiteman
91
94
55th Med Grp-Offutt
83
86
56th Med Grp-Luke
84
90
5th Med Grp-Minot
89
99
60th Med Grp-Travis
86
84
61st Med Squad-Los Angeles
85
87
71st Med Grp-Vance
90
95
75th Med Grp-Hill
83
85
90th Med Grp-F.E. Warren
83
83
92nd Med Grp-Fairchild
84
90
95th Med Grp-Edwards
91
90
99th Med Grp-O'Callaghan Hosp
84
88
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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