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All Users , West Air Force Claims Processing Claims Handled in a Reasonable Time |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 79 | 81 | 83 | 4 |
| CONUS MHS | 78 | 80 | 82 | 4 |
| AIR FORCE | 79 | 80 | 83 | 4 |
| WEST | 79 | 81 | 82 | 3 |
| West Air Force | 79 | 82 | 84 | 5 |
| 10th Med Grp-USAF Academy | 78 | 75 | 86 | 9 |
| 15th Med Grp-Hickam | 76 | 77 | 80 | 5 |
| 21st Med Grp-Peterson | *** | *** | 80 | *** |
| 22nd Med Grp-McConnell | 90 | 83 | 89 | -1 |
| 28th Med Grp-Ellsworth | 82 | 75 | 67 | -15 |
| 30th Med Grp-Vandenberg | 85 | 85 | 84 | -1 |
| 341st Med Grp-Malmstrom | 71 | 91 | 94 | 24 |
| 355th Med Grp-Davis Monthan | 82 | 83 | 89 | 7 |
| 366th Med Grp-Mountain Home | 76 | 74 | 84 | 8 |
| 377th Med Grp-Kirtland | 83 | 74 | 84 | 1 |
| 3rd Med Grp-Elmendorf | 72 | 75 | 73 | 1 |
| 509th Med Grp-Whiteman | 79 | 89 | 91 | 12 |
| 55th Med Grp-Offutt | 75 | 83 | 83 | 9 |
| 56th Med Grp-Luke | 77 | 85 | 84 | 6 |
| 5th Med Grp-Minot | 81 | 81 | 89 | 7 |
| 60th Med Grp-Travis | 77 | 83 | 86 | 9 |
| 61st Med Squad-Los Angeles | 72 | 84 | 85 | 14 |
| 71st Med Grp-Vance | 68 | 82 | 90 | 23 |
| 75th Med Grp-Hill | 80 | 79 | 83 | 3 |
| 90th Med Grp-F.E. Warren | 69 | 81 | 83 | 14 |
| 92nd Med Grp-Fairchild | 84 | 88 | 84 | 0 |
| 95th Med Grp-Edwards | 86 | 94 | 91 | 5 |
| 99th Med Grp-O'Callaghan Hosp | 79 | 86 | 84 | 5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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