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All Users , Overseas Navy Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 49 | 70 |
| NAVY | 52 | 49 | 70 |
| OVERSEAS | 50 | 53 | 74 |
| Overseas Navy | 55 | 54 | 73 |
| NH Guam-Agana | *** | *** | *** |
| NH Okinawa | 58 | 53 | 74 |
| NH Yokosuka | 54 | 58 | 72 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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