 |
 |
|||
|
All Users , Overseas Navy Customer Service Problem Getting Help from Customer Service |
||||
| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 49 | 0 |
| NAVY | 49 | 55 | 49 | 0 |
| OVERSEAS | 54 | 58 | 53 | -1 |
| Overseas Navy | 54 | 66 | 54 | -1 |
| NH Guam-Agana | 61 | *** | *** | *** |
| NH Okinawa | 41 | *** | 53 | 12 |
| NH Yokosuka | 56 | 66 | 58 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||