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All Users , North Army Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 48 | 49 | 48 | -1 |
| ARMY | 51 | 51 | 48 | -3 |
| NORTH | 45 | 44 | 44 | -1 |
| North Army | 47 | 44 | 42 | -5 |
| Blanchfield ACH | 47 | 42 | 49 | 2 |
| Dewitt ACH | 47 | 40 | 40 | -7 |
| Guthrie AHC | 46 | 55 | 48 | 2 |
| Ireland ACH | 50 | 36 | 36 | -14 |
| Keller ACH | 39 | 46 | 32 | -8 |
| Kimbrough Amb Car Cen-Ft Meade | 47 | 59 | 39 | -9 |
| McDonald ACH | 53 | 40 | 51 | -2 |
| Walter Reed AMC | 36 | 48 | 37 | 0 |
| Womack AMC | 51 | 49 | 40 | -11 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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