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All Users , North Army Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 49 | 0 |
| ARMY | 50 | 53 | 50 | 0 |
| NORTH | 42 | 47 | 44 | 3 |
| North Army | 44 | 45 | 44 | 0 |
| Blanchfield ACH | 48 | 43 | 34 | -14 |
| Dewitt ACH | 41 | 46 | 44 | 3 |
| Guthrie AHC | 48 | 53 | 51 | 2 |
| Ireland ACH | 54 | 43 | 43 | -11 |
| Keller ACH | 29 | 46 | 40 | 11 |
| Kimbrough Amb Car Cen-Ft Meade | 42 | 49 | 40 | -1 |
| McDonald ACH | 48 | 50 | 38 | -10 |
| Walter Reed AMC | 31 | 45 | 51 | 19 |
| Womack AMC | 40 | 41 | 48 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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