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All Users , North Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 79 | 81 | 83 | 4 |
| CONUS MHS | 78 | 80 | 82 | 4 |
| NAVY | 75 | 77 | 80 | 5 |
| NORTH | 74 | 76 | 79 | 5 |
| North Navy | 73 | 76 | 80 | 7 |
| NH Camp Lejeune | 70 | 76 | 83 | 13 |
| NH Cherry Point | 77 | 76 | 72 | -5 |
| NH Great Lakes | 65 | 61 | 75 | 10 |
| NMC Portsmouth | 78 | 80 | 83 | 5 |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Quantico | 61 | 78 | 74 | 13 |
| NNMC Bethesda | 70 | 77 | 77 | 6 |
| Naval Health Care New England | 77 | 75 | 78 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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