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All Users , North Air Force
2004 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Smoking
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Smoking Cessation
Benchmark 74 75 91 89 62 85 58 71 73 73 87 80
CONUS MHS 67 67 87 86 56 82 53 60 68 69 86 76
AIR FORCE 69 66 88 86 59 84 56 59 64 69 87 80
NORTH 66 67 86 86 52 79 49 60 70 68 85 74
North Air Force 66 63 86 85 54 77 51 58 67 70 88 81
1st Med Grp-Langley 66 62 89 86 57 89 51 58 63 71 84 84
305th Med Grp-McGuire 62 58 87 87 52 67 42 55 67 70 88 82
375th Med Grp-Scott 66 64 86 86 50 78 51 56 68 67 89 84
436th Med Grp-Dover 69 65 90 87 60 86 54 58 65 68 88 77
4th Med Grp-Seymour Johnson 66 57 80 83 53 80 50 58 68 72 87 79
66th Med Grp-Hanscom 66 69 89 89 51 78 47 59 58 71 89 79
74th Med Grp-Wright-Patterson 68 67 87 84 52 74 55 62 60 67 89 80
89th Med Grp-Andrews 68 62 86 85 54 69 52 56 74 69 89 76
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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