Enrollees with Military PCM , West Army Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 78 | 80 | 80 | 2
ARMY | 79 | 80 | 81 | 2
WEST | 81 | 81 | 82 | 1
West Army | 79 | 83 | 81 | 2
Bassett ACH | 78 | 71 | 70 | -7
Evans ACH | 66 | 87 | 77 | 11
Irwin ACH | 72 | 79 | 82 | 10
L. Wood ACH | 77 | 85 | 83 | 6
Madigan AMC | 88 | 88 | 77 | -11
Munson AHC | 73 | 77 | 85 | 12
R W Bliss AHC | 84 | 85 | 91 | 6
Tripler AMC | 85 | 83 | 85 | 1
Weed ACH | 81 | 81 | 86 | 6
William Beaumont AMC | 92 | 82 | 84 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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