Enrollees with Military PCM , North Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 47 | 66
ARMY | 50 | 48 | 67
NORTH | 49 | 45 | 64
North Army | 48 | 46 | 66
Blanchfield ACH | 46 | 52 | 75
Dewitt ACH | 46 | 42 | 73
Guthrie AHC | 45 | 52 | 67
Ireland ACH | 62 | 45 | 50
Keller ACH | 34 | 48 | 42
Kenner AHC | 47 | 46 | 70
Kimbrough Amb Car Cen-Ft Meade | 50 | 44 | 61
McDonald ACH | 53 | 55 | 82
Walter Reed AMC | 41 | 45 | 65
Womack AMC | 54 | 44 | 67
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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