Active Duty , Overseas Air Force Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 51 | 67 | 62 | 10
AIR FORCE | 55 | 70 | 64 | 9
OVERSEAS | 63 | 68 | 68 | 5
Overseas Air Force | 65 | 74 | 68 | 3
18th Med Grp-Kadena AB | *** | *** | 63 | ***
48th Med Grp-Lakenheath | *** | 72 | 69 | ***
52nd Med Grp-Spangdahlem | 60 | 80 | *** | ***
86th Med Grp-Ramstein | 60 | 77 | 66 | 6
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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