Active Duty , South Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 48 | 43 | 43 | -5
ARMY | 49 | 44 | 45 | -4
SOUTH | 49 | 46 | 44 | -5
South Army | 52 | 51 | 47 | -6
Bayne-Jones ACH | *** | *** | *** | ***
Brooke AMC | *** | *** | *** | ***
Darnall ACH | 60 | 61 | 50 | -10
Eisenhower AMC | 56 | 47 | 42 | -14
Fox AHC | *** | *** | *** | ***
Lyster ACH | *** | *** | 46 | ***
Martin ACH | *** | *** | 37 | ***
Moncrief ACH | *** | *** | *** | ***
Reynolds ACH | *** | 62 | *** | ***
Winn ACH | *** | 24 | 50 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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