Prime Enrollees , North Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 48 | 65
ARMY | 50 | 49 | 67
NORTH | 48 | 47 | 63
North Army | 48 | 47 | 66
Blanchfield ACH | 47 | 56 | 75
Dewitt ACH | 45 | 42 | 73
Guthrie AHC | 45 | 53 | 68
Ireland ACH | 56 | 46 | 48
Keller ACH | 37 | 51 | 45
Kenner AHC | 47 | 47 | 71
Kimbrough Amb Car Cen-Ft Meade | 51 | 45 | 61
McDonald ACH | 54 | 52 | 79
Walter Reed AMC | 47 | 46 | 63
Womack AMC | 56 | 45 | 68
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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