Active Duty , Overseas Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 48 | 43 | 43 | -5
ARMY | 49 | 44 | 45 | -4
OVERSEAS | 57 | 50 | 49 | -9
Overseas Army | 54 | 47 | 49 | -5
121st Gen Hosp-Seoul | 53 | 55 | 38 | -15
Heidelberg Meddac | 61 | 34 | 59 | -2
Landstuhl Regional Medcen | *** | 47 | 49 | ***
Wuerzburg Meddac | *** | *** | 53 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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