Prime Enrollees , Overseas Air Force Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
AIR FORCE | 55 | 51 | 50 | -6
OVERSEAS | 58 | 53 | 53 | -5
Overseas Air Force | 64 | 56 | 55 | -9
18th Med Grp-Kadena AB | *** | *** | 51 | ***
48th Med Grp-Lakenheath | 69 | 57 | 57 | -12
52nd Med Grp-Spangdahlem | 58 | 55 | *** | ***
86th Med Grp-Ramstein | 62 | 47 | 66 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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