Enrollees with Military PCM , Overseas Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
ARMY | 53 | 49 | 48 | -5
OVERSEAS | 59 | 52 | 53 | -7
Overseas Army | 56 | 49 | 52 | -4
121st Gen Hosp-Seoul | 57 | 57 | 41 | -16
Heidelberg Meddac | 58 | 43 | 60 | 2
Landstuhl Regional Medcen | 54 | 50 | 51 | -3
Wuerzburg Meddac | 49 | 51 | 57 | 9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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