All Users , West Army Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 80 | 82 | 82 | 2
ARMY | 79 | 81 | 80 | 1
WEST | 81 | 82 | 82 | 1
West Army | 79 | 84 | 80 | 1
Bassett ACH | 78 | 71 | 73 | -6
Evans ACH | 70 | 88 | 78 | 8
Irwin ACH | 72 | 79 | 82 | 10
L. Wood ACH | 80 | 86 | 86 | 6
Madigan AMC | 87 | 87 | 78 | -9
Munson AHC | 74 | 77 | 86 | 12
R W Bliss AHC | 85 | 87 | 90 | 5
Tripler AMC | 83 | 81 | 86 | 3
Weed ACH | 83 | 81 | 86 | 3
William Beaumont AMC | 93 | 83 | 83 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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