All Users , West Navy Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 49 | 48 | 49 | 0
NAVY | 53 | 52 | 50 | -3
WEST | 50 | 49 | 47 | -3
West Navy | 59 | 54 | 50 | -9
NACC Port Hueneme | *** | *** | 50 | ***
NBHC NAS North Island | *** | *** | 54 | ***
NBHC NTC San Diego | *** | *** | 54 | ***
NH Bremerton | 54 | 30 | 45 | -8
NH Camp Pendleton | 51 | 60 | 53 | 3
NH LeMoore | 50 | 55 | 56 | 5
NH Oak Harbor | 58 | 46 | 42 | -16
NH Twentynine Palms | 49 | 44 | 55 | 6
NMC San Diego | 60 | 56 | 49 | -10
NMCL Pearl Harbor | 65 | 47 | 44 | -21
TRICARE Outpatient-Chula Vista | *** | *** | 65 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users