Prime Enrollees , South Navy Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 49 | 49 | -2
NAVY | 54 | 53 | 50 | -4
SOUTH | 55 | 51 | 52 | -4
South Navy | 54 | 52 | 52 | -2
NBHC Mayport | *** | *** | 58 | ***
NH Beaufort | 64 | 48 | 55 | -8
NH Charleston | 68 | 41 | 54 | -15
NH Corpus Christi | 58 | 53 | 49 | -10
NH Jacksonville | 55 | 61 | 53 | -2
NH Pensacola | 52 | 51 | 54 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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