Enrollees with Military PCM , Overseas Air Force Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
AIR FORCE | 55 | 50 | 49 | -5
OVERSEAS | 59 | 52 | 53 | -7
Overseas Air Force | 62 | 55 | 55 | -7
18th Med Grp-Kadena AB | *** | *** | 51 | ***
48th Med Grp-Lakenheath | 67 | 55 | 59 | -7
52nd Med Grp-Spangdahlem | 51 | 53 | 71 | 20
86th Med Grp-Ramstein | 60 | 46 | 64 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users