Enrollees with Military PCM , North Army 2005 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 76 | 76 | 91 | 90 | 63 | 87 | 58 | 72 | 73 | 74 | 91 | 80
CONUS MHS | 64 | 64 | 85 | 85 | 54 | 81 | 54 | 55 | 66 | 67 | 91 | 74
ARMY | 63 | 62 | 83 | 83 | 55 | 81 | 54 | 54 | 69 | 67 | 90 | 73
NORTH | 63 | 63 | 85 | 84 | 53 | 81 | 52 | 54 | 66 | 65 | 91 | 74
North Army | 61 | 62 | 83 | 82 | 53 | 81 | 53 | 54 | 69 | 66 | 90 | 73
Blanchfield ACH | 59 | 59 | 74 | 77 | 57 | 92 | 57 | 49 | 61 | 73 | 88 | 70
Dewitt ACH | 61 | 65 | 85 | 84 | 54 | 74 | 53 | 57 | 69 | 69 | 91 | 77
Guthrie AHC | 69 | 69 | 89 | 86 | 55 | 84 | 52 | 59 | 74 | 65 | 90 | 69
Ireland ACH | 63 | 63 | 85 | 81 | 52 | 74 | 49 | 52 | 64 | 53 | 89 | 74
Keller ACH | 63 | 64 | 89 | 88 | 41 | 68 | 34 | 56 | 68 | 61 | 86 | 84
Kenner AHC | 59 | 52 | 81 | 80 | 54 | 84 | 54 | 49 | 70 | 67 | 91 | 71
Kimbrough Amb Car Cen-Ft Meade | 61 | 59 | 82 | 85 | 52 | 80 | 51 | 55 | 71 | 71 | 91 | ***
McDonald ACH | 65 | 61 | 88 | 87 | 63 | 89 | 55 | 54 | 72 | 73 | 91 | 70
Walter Reed AMC | 59 | 61 | 83 | 88 | 50 | 79 | 53 | 54 | 70 | 66 | 93 | 70
Womack AMC | 61 | 62 | 81 | 79 | 55 | 80 | 54 | 52 | 67 | 60 | 92 | 69
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users