Prime Enrollees , North Air Force Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 48 | 65
AIR FORCE | 51 | 50 | 67
NORTH | 48 | 47 | 63
North Air Force | 52 | 48 | 67
1st Med Grp-Langley | 53 | 37 | 69
375th Med Grp-Scott | 40 | 42 | 56
66th Med Grp-Hanscom | 48 | 42 | 56
74th Med Grp-Wright-Patterson | 55 | 52 | 69
89th Med Grp-Andrews | 57 | 52 | 69
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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