All Users , West Other Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 49 | 48 | 49 | 0
OTHER | 45 | 45 | 48 | 2
WEST | 50 | 49 | 47 | -3
West Other | 42 | 48 | 42 | 0
Out of Catchment West Region | 42 | 46 | 41 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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