All Users , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 80 | 82 | 82 | 2
NAVY | 77 | 80 | 82 | 4
WEST | 81 | 82 | 82 | 1
West Navy | 79 | 80 | 79 | 0
NACC Port Hueneme | *** | *** | 84 | ***
NBHC NAS North Island | *** | *** | 90 | ***
NBHC NTC San Diego | *** | *** | 90 | ***
NH Bremerton | 80 | 75 | 75 | -5
NH Camp Pendleton | 82 | 84 | 77 | -5
NH LeMoore | 84 | 88 | 78 | -5
NH Oak Harbor | 75 | 81 | 78 | 3
NH Twentynine Palms | 87 | 77 | 92 | 4
NMC San Diego | 79 | 83 | 77 | -2
NMCL Pearl Harbor | 87 | 78 | 89 | 3
TRICARE Outpatient-Chula Vista | *** | *** | 92 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users