Enrollees with Military PCM , South Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 48 | 49 | -2
ARMY | 51 | 47 | 50 | -2
SOUTH | 54 | 51 | 51 | -3
South Army | 57 | 54 | 53 | -4
Bayne-Jones ACH | 46 | *** | 38 | -8
Brooke AMC | 54 | 46 | 62 | 7
Darnall ACH | 65 | 61 | 51 | -15
Eisenhower AMC | 55 | 53 | 49 | -5
Fox AHC | 54 | 55 | 49 | -5
Lyster ACH | 48 | 47 | 45 | -3
Martin ACH | 55 | 50 | 61 | 6
Moncrief ACH | 52 | 73 | 65 | 13
Reynolds ACH | 71 | 56 | 63 | -8
Winn ACH | 48 | 33 | 55 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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