Prime Enrollees , South Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
ARMY | 54 | 50 | 49 | -5
SOUTH | 55 | 50 | 50 | -5
South Army | 58 | 56 | 50 | -8
Bayne-Jones ACH | 54 | 72 | 46 | -8
Brooke AMC | 54 | 60 | 36 | -18
Darnall ACH | 62 | 66 | 50 | -11
Eisenhower AMC | 54 | 53 | 50 | -4
Fox AHC | 55 | 61 | 36 | -19
Lyster ACH | 42 | 41 | 48 | 6
Martin ACH | 61 | 52 | 48 | -13
Moncrief ACH | 56 | 58 | 55 | -1
Reynolds ACH | 69 | 63 | 50 | -19
Winn ACH | 46 | 36 | 50 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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