Prime Enrollees , North Navy Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 49 | 49 | -2
NAVY | 54 | 53 | 50 | -4
NORTH | 46 | 46 | 48 | 2
North Navy | 49 | 52 | 48 | 0
NBHC Little Creek | *** | *** | 52 | ***
NBHC Navsta Sewells | *** | *** | 52 | ***
NBHC Oceana | *** | *** | 49 | ***
NH Camp Lejeune | 40 | 63 | 46 | 5
NH Cherry Point | 59 | 53 | 47 | -12
NH Great Lakes | 36 | 46 | 48 | 12
NMC Portsmouth | 47 | 55 | 48 | 1
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | *** | *** | 46 | ***
NMCL Quantico | 47 | 43 | 43 | -4
NNMC Bethesda | 56 | 43 | 52 | -4
Naval Health Care New England | 47 | 50 | 42 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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