All Users , West Army Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 54 | 70 | 65 | 10
ARMY | 56 | 72 | 67 | 12
WEST | 57 | 71 | 67 | 10
West Army | 58 | 72 | 68 | 10
Bassett ACH | 62 | 64 | 68 | 5
Evans ACH | 57 | 74 | 65 | 7
Irwin ACH | 54 | 68 | 65 | 10
L. Wood ACH | 70 | 70 | 66 | -4
Madigan AMC | 51 | 70 | 64 | 13
Munson AHC | 57 | 77 | 70 | 13
R W Bliss AHC | 69 | 74 | 65 | -4
Tripler AMC | 59 | 59 | 73 | 13
Weed ACH | 70 | 76 | 63 | -7
William Beaumont AMC | 58 | 74 | 72 | 15
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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