All Users , West Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 49 | 49 | -4
NAVY | 55 | 49 | 49 | -7
WEST | 59 | 54 | 48 | -11
West Navy | 66 | 52 | 48 | -17
NACC Port Hueneme | *** | *** | 56 | ***
NBHC NAS North Island | *** | *** | 62 | ***
NBHC NTC San Diego | *** | *** | 45 | ***
NH Bremerton | 59 | 45 | 47 | -12
NH Camp Pendleton | 67 | 58 | 52 | -15
NH LeMoore | 70 | 60 | 45 | -24
NH Oak Harbor | 71 | 47 | 48 | -23
NH Twentynine Palms | 59 | 56 | 55 | -4
NMC San Diego | 70 | 54 | 46 | -25
NMCL Pearl Harbor | 68 | 56 | 39 | -29
TRICARE Outpatient-Chula Vista | *** | *** | 44 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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