Prime Enrollees , North Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
NAVY | 56 | 49 | 48 | -8
NORTH | 48 | 43 | 47 | -1
North Navy | 50 | 46 | 46 | -4
NBHC Little Creek | *** | *** | 46 | ***
NBHC Navsta Sewells | *** | *** | 51 | ***
NBHC Oceana | *** | *** | 54 | ***
NH Camp Lejeune | 47 | 48 | 44 | -3
NH Cherry Point | 54 | 32 | 47 | -7
NH Great Lakes | 47 | 40 | 42 | -4
NMC Portsmouth | 59 | 45 | 48 | -11
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | *** | *** | 45 | ***
NMCL Quantico | 45 | 39 | 39 | -6
NNMC Bethesda | 45 | 48 | 43 | -2
Naval Health Care New England | 48 | 45 | 45 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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