Enrollees with Military PCM , Overseas Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 47 | 66
NAVY | 50 | 48 | 65
OVERSEAS | 52 | 53 | 69
Overseas Navy | 54 | 46 | 67
NH Guam-Agana | *** | *** | 76
NH Okinawa | 44 | 32 | 59
NH Yokosuka | 68 | 54 | 68
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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