Prime Enrollees , North Air Force Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
AIR FORCE | 55 | 51 | 50 | -6
NORTH | 48 | 43 | 47 | -1
North Air Force | 48 | 47 | 48 | -1
1st Med Grp-Langley | 41 | 49 | 37 | -4
375th Med Grp-Scott | 53 | 37 | 42 | -10
66th Med Grp-Hanscom | 47 | 44 | 42 | -5
74th Med Grp-Wright-Patterson | 52 | 42 | 52 | 0
89th Med Grp-Andrews | 45 | 51 | 52 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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