Enrollees with Military PCM , South Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
NAVY | 56 | 49 | 48 | -8
SOUTH | 54 | 50 | 49 | -6
South Navy | 53 | 51 | 51 | -2
NBHC Mayport | *** | *** | 50 | ***
NH Beaufort | 62 | 42 | 49 | -13
NH Charleston | 51 | 62 | 47 | -4
NH Corpus Christi | 68 | 54 | 52 | -16
NH Jacksonville | 47 | 45 | 57 | 10
NH Pensacola | 53 | 52 | 52 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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