Active Duty , North Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 46 | 43 | 62
NAVY | 46 | 42 | 62
NORTH | 47 | 42 | 60
North Navy | 46 | 41 | 60
NBHC Little Creek | 47 | 44 | 64
NBHC Navsta Sewells | 51 | 47 | 56
NBHC Oceana | 53 | 58 | 62
NH Camp Lejeune | *** | 34 | ***
NH Cherry Point | *** | *** | 51
NH Great Lakes | 41 | 36 | 67
NMC Portsmouth | 46 | 45 | 63
NMCL Annapolis | *** | *** | ***
NMCL Patuxent River | 41 | 41 | 54
NMCL Quantico | 36 | 30 | 47
NNMC Bethesda | 54 | 40 | 54
Naval Health Care New England | 37 | 42 | 55
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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