All Users , South Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 49 | 49 | -4
ARMY | 53 | 50 | 49 | -4
SOUTH | 54 | 51 | 51 | -3
South Army | 58 | 56 | 50 | -7
Bayne-Jones ACH | 55 | 67 | 47 | -8
Brooke AMC | 55 | 60 | 37 | -18
Darnall ACH | 62 | 67 | 52 | -11
Eisenhower AMC | 55 | 51 | 51 | -4
Fox AHC | 57 | 62 | 39 | -17
Lyster ACH | 49 | 37 | 49 | 0
Martin ACH | 59 | 54 | 48 | -11
Moncrief ACH | 55 | 58 | 55 | 0
Reynolds ACH | 69 | 64 | 48 | -21
Winn ACH | 47 | 36 | 51 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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