Active Duty , Overseas Army Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 75 | 77 | 78 | 2
ARMY | 77 | 77 | 77 | 1
OVERSEAS | 77 | 76 | 73 | -5
Overseas Army | 78 | 74 | 76 | -2
121st Gen Hosp-Seoul | 61 | 77 | *** | ***
Heidelberg Meddac | 81 | 72 | 76 | -5
Landstuhl Regional Medcen | 85 | 80 | 73 | -12
Wuerzburg Meddac | *** | *** | 83 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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