Prime Enrollees , South Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 49 | 49 | -2
ARMY | 52 | 48 | 50 | -3
SOUTH | 55 | 51 | 52 | -4
South Army | 57 | 54 | 53 | -4
Bayne-Jones ACH | 44 | *** | 41 | -3
Brooke AMC | 48 | 51 | 63 | 15
Darnall ACH | 63 | 63 | 50 | -13
Eisenhower AMC | 54 | 53 | 48 | -6
Fox AHC | 55 | 55 | 51 | -4
Lyster ACH | 48 | 46 | 46 | -2
Martin ACH | 54 | 51 | 62 | 9
Moncrief ACH | 52 | 74 | 65 | 13
Reynolds ACH | 69 | 56 | 62 | -7
Winn ACH | 48 | 34 | 55 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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