Active Duty , West Army 2005 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 76 | 76 | 91 | 90 | 63 | 87 | 58 | 72 | 73 | 74 | 91 | 80
CONUS MHS | 64 | 62 | 85 | 84 | 50 | 78 | 50 | 51 | 62 | 64 | 91 | 73
ARMY | 62 | 59 | 83 | 82 | 51 | 78 | 49 | 50 | 65 | 64 | 90 | 72
WEST | 64 | 63 | 85 | 85 | 51 | 81 | 50 | 51 | 63 | 65 | 90 | 74
West Army | 62 | 60 | 83 | 83 | 51 | 78 | 48 | 49 | 67 | 64 | 90 | 72
Bassett ACH | 66 | 63 | 75 | 83 | *** | *** | 55 | 52 | 69 | 55 | 93 | 83
Evans ACH | 68 | 71 | 91 | 90 | *** | *** | 40 | 51 | *** | 79 | 91 | 71
Irwin ACH | 59 | 54 | 79 | 76 | 48 | *** | 49 | 43 | *** | 61 | 88 | 68
L. Wood ACH | 64 | 58 | 75 | 76 | *** | *** | 44 | 46 | *** | 61 | 85 | 72
Madigan AMC | 60 | 60 | 87 | 86 | 48 | 74 | 45 | 41 | 61 | 64 | 92 | 73
Munson AHC | 60 | 72 | 89 | 85 | 50 | 85 | 53 | 55 | 58 | 65 | 95 | 73
R W Bliss AHC | 49 | 51 | 79 | 78 | 44 | 86 | 45 | 47 | *** | 61 | 89 | 82
Tripler AMC | 62 | 53 | 83 | 82 | *** | *** | 51 | 57 | 73 | 61 | 86 | 69
Weed ACH | 63 | 71 | 90 | 90 | 59 | *** | 56 | 58 | 68 | 71 | 93 | 69
William Beaumont AMC | 57 | 56 | 76 | 82 | 60 | *** | 54 | 50 | *** | 69 | 89 | 67
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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