Prime Enrollees , Overseas Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 48 | 65
ARMY | 50 | 49 | 67
OVERSEAS | 52 | 53 | 69
Overseas Army | 49 | 53 | 70
121st Gen Hosp-Seoul | 42 | 42 | 65
Heidelberg Meddac | 53 | 64 | 67
Landstuhl Regional Medcen | 52 | 51 | 76
Wuerzburg Meddac | 56 | 58 | 75
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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