Active Duty , South Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 47 | 44 | 46 | -2
ARMY | 50 | 43 | 45 | -5
SOUTH | 49 | 48 | 45 | -4
South Army | 55 | 50 | 49 | -6
Bayne-Jones ACH | *** | *** | *** | ***
Brooke AMC | *** | *** | *** | ***
Darnall ACH | 61 | 62 | 49 | -12
Eisenhower AMC | 55 | 52 | 51 | -4
Fox AHC | *** | *** | *** | ***
Lyster ACH | *** | *** | 36 | ***
Martin ACH | *** | *** | *** | ***
Moncrief ACH | *** | *** | *** | ***
Reynolds ACH | *** | 46 | *** | ***
Winn ACH | *** | *** | 50 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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