All Users , Overseas Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 49 | 48 | 49 | 0
ARMY | 51 | 48 | 50 | -1
OVERSEAS | 55 | 50 | 50 | -4
Overseas Army | 57 | 50 | 48 | -10
121st Gen Hosp-Seoul | 45 | 54 | 41 | -4
Heidelberg Meddac | 60 | 56 | 52 | -8
Landstuhl Regional Medcen | 56 | 43 | 52 | -5
Wuerzburg Meddac | 65 | 41 | 50 | -14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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