Enrollees with Military PCM , Overseas Other Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 48 | 49 | -2
OTHER | 42 | 42 | 45 | 3
OVERSEAS | 53 | 51 | 52 | -1
Overseas Other | *** | 43 | 55 | ***
Out of Catchment OCONUS Region | *** | 42 | 54 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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