Active Duty , North Other Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 47 | 44 | 46 | -2
OTHER | 41 | 41 | 45 | 4
NORTH | 43 | 43 | 47 | 4
North Other | 39 | 42 | 51 | 12
Out of Catchment North Region | 37 | 43 | 51 | 14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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