Enrollees with Military PCM , South Navy Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 48 | 49 | -2
NAVY | 53 | 52 | 50 | -3
SOUTH | 54 | 51 | 51 | -3
South Navy | 53 | 52 | 52 | -1
NBHC Mayport | *** | *** | 59 | ***
NH Beaufort | 64 | 46 | 58 | -6
NH Charleston | *** | 45 | 56 | ***
NH Corpus Christi | 58 | 53 | 48 | -9
NH Jacksonville | 56 | 53 | 55 | -1
NH Pensacola | 50 | 53 | 51 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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