Prime Enrollees , West Navy Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 49 | 49 | -2
NAVY | 54 | 53 | 50 | -4
WEST | 52 | 49 | 48 | -4
West Navy | 60 | 55 | 51 | -9
NACC Port Hueneme | *** | *** | 50 | ***
NBHC NAS North Island | *** | *** | 52 | ***
NBHC NTC San Diego | *** | *** | 54 | ***
NH Bremerton | 56 | 37 | 43 | -13
NH Camp Pendleton | 49 | 58 | 56 | 7
NH LeMoore | 48 | 54 | 53 | 5
NH Oak Harbor | 60 | 42 | 43 | -17
NH Twentynine Palms | 49 | 42 | 54 | 5
NMC San Diego | 60 | 59 | 53 | -7
NMCL Pearl Harbor | 63 | 48 | 43 | -20
TRICARE Outpatient-Chula Vista | *** | *** | 63 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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