Enrollees with Military PCM , South Navy 2005 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 76 | 76 | 91 | 90 | 63 | 87 | 58 | 72 | 73 | 74 | 91 | 80
CONUS MHS | 64 | 64 | 85 | 85 | 54 | 81 | 54 | 55 | 66 | 67 | 91 | 74
NAVY | 65 | 65 | 86 | 85 | 54 | 81 | 54 | 55 | 68 | 65 | 90 | 74
SOUTH | 66 | 64 | 85 | 84 | 55 | 79 | 56 | 57 | 66 | 68 | 91 | 75
South Navy | 67 | 70 | 88 | 86 | 57 | 80 | 58 | 60 | 69 | 68 | 92 | 75
NBHC Mayport | 66 | 72 | 87 | 78 | 61 | 86 | 56 | 56 | 57 | 66 | 89 | 79
NH Beaufort | 71 | 73 | 89 | 88 | 61 | 81 | 61 | 66 | 67 | 75 | 92 | 78
NH Charleston | 67 | 69 | 87 | 86 | 59 | 81 | 57 | 64 | 69 | 83 | 90 | 73
NH Corpus Christi | 60 | 66 | 85 | 84 | 57 | 82 | 56 | 53 | 63 | 63 | 93 | 73
NH Jacksonville | 70 | 73 | 88 | 88 | 61 | 76 | 61 | 64 | 72 | 65 | 92 | 77
NH Pensacola | 66 | 68 | 89 | 87 | 55 | 84 | 59 | 58 | 70 | 66 | 94 | 71
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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