All Users , West Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 49 | 65
NAVY | 50 | 49 | 66
WEST | 47 | 48 | 67
West Navy | 50 | 48 | 67
NACC Port Hueneme | 50 | 56 | 59
NBHC NAS North Island | 54 | 62 | 79
NBHC NTC San Diego | 54 | 45 | 67
NH Bremerton | 45 | 47 | 65
NH Camp Pendleton | 53 | 52 | 66
NH LeMoore | 56 | 45 | 68
NH Oak Harbor | 42 | 48 | 72
NH Twentynine Palms | 55 | 55 | 72
NMC San Diego | 49 | 46 | 64
NMCL Pearl Harbor | 44 | 39 | 66
TRICARE Outpatient-Chula Vista | 65 | 44 | 75
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users