Prime Enrollees , North Other Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 48 | 65
OTHER | 48 | 48 | 60
NORTH | 48 | 47 | 63
North Other | 47 | 46 | 56
Out of Catchment North Region | 47 | 47 | 53
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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