Active Duty , Overseas Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 46 | 43 | 62
NAVY | 46 | 42 | 62
OVERSEAS | 48 | 49 | 68
Overseas Navy | 49 | 41 | 69
NH Guam-Agana | *** | *** | ***
NH Okinawa | 38 | 32 | 62
NH Yokosuka | 66 | 50 | 70
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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