Active Duty , West Army Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 58 | 62 | 63 | 6
CONUS MHS | 49 | 51 | 50 | 1
ARMY | 51 | 52 | 51 | 1
WEST | 54 | 52 | 51 | -3
West Army | 53 | 51 | 51 | -2
Bassett ACH | *** | *** | *** | ***
Evans ACH | *** | 55 | *** | ***
Irwin ACH | *** | 45 | 48 | ***
L. Wood ACH | *** | *** | *** | ***
Madigan AMC | 58 | 54 | 48 | -10
Munson AHC | 47 | 45 | 50 | 4
R W Bliss AHC | 48 | 52 | 44 | -3
Tripler AMC | *** | *** | *** | ***
Weed ACH | *** | *** | 59 | ***
William Beaumont AMC | *** | *** | 60 | ***
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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