All Users , Overseas Air Force Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 49 | 49 | -4
AIR FORCE | 56 | 51 | 50 | -5
OVERSEAS | 58 | 53 | 52 | -6
Overseas Air Force | 62 | 55 | 55 | -7
18th Med Grp-Kadena AB | *** | 54 | 53 | ***
48th Med Grp-Lakenheath | 64 | 59 | 59 | -5
52nd Med Grp-Spangdahlem | 54 | 54 | 71 | 17
86th Med Grp-Ramstein | 58 | 48 | 63 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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