Enrollees with Military PCM , West Navy Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 54 | 71 | 66 | 11
NAVY | 56 | 70 | 65 | 9
WEST | 58 | 71 | 67 | 10
West Navy | 59 | 73 | 68 | 9
NACC Port Hueneme | *** | *** | 58 | ***
NBHC NAS North Island | *** | *** | 77 | ***
NBHC NTC San Diego | *** | *** | 66 | ***
NH Bremerton | 68 | 68 | 61 | -6
NH Camp Pendleton | 52 | 75 | 68 | 15
NH LeMoore | 57 | 72 | 66 | 9
NH Oak Harbor | 63 | 66 | 69 | 6
NH Twentynine Palms | 54 | 65 | 68 | 13
NMC San Diego | 52 | 73 | 66 | 14
NMCL Pearl Harbor | 72 | 69 | 65 | -7
TRICARE Outpatient-Chula Vista | *** | *** | 74 | ***
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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