All Users , Overseas Navy Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 80 | 82 | 82 | 2
NAVY | 77 | 80 | 82 | 4
OVERSEAS | 79 | 78 | 74 | -5
Overseas Navy | 69 | 79 | 70 | 1
NH Guam-Agana | *** | *** | *** | ***
NH Okinawa | *** | 72 | *** | ***
NH Yokosuka | *** | *** | 84 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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