Active Duty , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 75 | 77 | 78 | 2
NAVY | 71 | 76 | 78 | 7
WEST | 80 | 77 | 81 | 1
West Navy | 78 | 75 | 77 | -1
NACC Port Hueneme | *** | *** | 82 | ***
NBHC NAS North Island | *** | *** | 86 | ***
NBHC NTC San Diego | *** | *** | *** | ***
NH Bremerton | *** | *** | *** | ***
NH Camp Pendleton | *** | *** | *** | ***
NH LeMoore | *** | *** | *** | ***
NH Oak Harbor | *** | *** | *** | ***
NH Twentynine Palms | *** | *** | 90 | ***
NMC San Diego | *** | *** | 69 | ***
NMCL Pearl Harbor | *** | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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