Enrollees with Military PCM , Overseas Air Force Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 47 | 66
AIR FORCE | 51 | 49 | 67
OVERSEAS | 52 | 53 | 69
Overseas Air Force | 53 | 55 | 70
18th Med Grp-Kadena AB | 54 | 51 | 64
48th Med Grp-Lakenheath | 44 | 59 | 71
52nd Med Grp-Spangdahlem | *** | 71 | 66
86th Med Grp-Ramstein | 58 | 64 | 65
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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