Active Duty , South Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 46 | 43 | 62
NAVY | 46 | 42 | 62
SOUTH | 45 | 44 | 60
South Navy | 44 | 41 | 60
NBHC Mayport | 59 | 57 | 70
NH Beaufort | *** | *** | ***
NH Charleston | *** | *** | ***
NH Corpus Christi | 40 | 46 | 68
NH Jacksonville | 48 | 48 | 66
NH Pensacola | 42 | 38 | 54
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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