Enrollees with Military PCM , North Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 47 | 66
NAVY | 50 | 48 | 65
NORTH | 49 | 45 | 64
North Navy | 48 | 45 | 62
NBHC Little Creek | 52 | 46 | 69
NBHC Navsta Sewells | 52 | 51 | 62
NBHC Oceana | 49 | 53 | 55
NH Camp Lejeune | 49 | 45 | 65
NH Cherry Point | 46 | 46 | 61
NH Great Lakes | 49 | 39 | 63
NMC Portsmouth | 47 | 48 | 64
NMCL Annapolis | *** | *** | ***
NMCL Patuxent River | 45 | 45 | 60
NMCL Quantico | 43 | 39 | 58
NNMC Bethesda | 52 | 42 | 56
Naval Health Care New England | 42 | 45 | 64
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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