Prime Enrollees , South Other Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 49 | 49 | -2
OTHER | 48 | 46 | 48 | 0
SOUTH | 55 | 51 | 52 | -4
South Other | 57 | 48 | 50 | -6
Out of Catchment South Region | 58 | 46 | 48 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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