All Users , West Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 49 | 48 | 49 | 0
ARMY | 51 | 48 | 50 | -1
WEST | 50 | 49 | 47 | -3
West Army | 50 | 46 | 48 | -3
Bassett ACH | *** | 58 | 39 | ***
Evans ACH | 44 | 53 | 36 | -8
Irwin ACH | 45 | 40 | 55 | 10
L. Wood ACH | 49 | 51 | 51 | 2
Madigan AMC | 55 | 45 | 49 | -6
Munson AHC | 48 | 37 | 49 | 2
R W Bliss AHC | 46 | 43 | 52 | 6
Tripler AMC | 55 | 52 | 42 | -13
Weed ACH | 60 | 46 | 46 | -14
William Beaumont AMC | 50 | 37 | 56 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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