Enrollees with Military PCM , North Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
ARMY | 53 | 49 | 48 | -5
NORTH | 46 | 43 | 45 | -1
North Army | 45 | 42 | 46 | 1
Blanchfield ACH | 42 | 32 | 52 | 10
Dewitt ACH | 49 | 47 | 42 | -7
Guthrie AHC | 52 | 44 | 52 | 0
Ireland ACH | 45 | 47 | 45 | 0
Keller ACH | 47 | 40 | 48 | 1
Kenner AHC | 61 | 45 | 46 | -15
Kimbrough Amb Car Cen-Ft Meade | 47 | 39 | 44 | -3
McDonald ACH | 48 | 38 | 55 | 7
Walter Reed AMC | 39 | 47 | 45 | 6
Womack AMC | 39 | 43 | 44 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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