Enrollees with Military PCM , West Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 47 | 66
ARMY | 50 | 48 | 67
WEST | 48 | 48 | 67
West Army | 47 | 47 | 67
Bassett ACH | 36 | 49 | 66
Evans ACH | 36 | 37 | 65
Irwin ACH | 53 | 36 | 66
L. Wood ACH | 53 | 47 | 63
Madigan AMC | 46 | 48 | 62
Munson AHC | 49 | 42 | 69
R W Bliss AHC | 50 | 49 | 64
Tripler AMC | 41 | 48 | 69
Weed ACH | 48 | 53 | 67
William Beaumont AMC | 56 | 55 | 76
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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