Enrollees with Military PCM , Overseas Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 48 | 49 | -2
ARMY | 51 | 47 | 50 | -2
OVERSEAS | 53 | 51 | 52 | -1
Overseas Army | 55 | 49 | 50 | -5
121st Gen Hosp-Seoul | 43 | 58 | 42 | -1
Heidelberg Meddac | 61 | 47 | 55 | -6
Landstuhl Regional Medcen | 56 | 48 | 52 | -4
Wuerzburg Meddac | 64 | 40 | 56 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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