All Users , Overseas Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 49 | 65
NAVY | 50 | 49 | 66
OVERSEAS | 50 | 52 | 70
Overseas Navy | 54 | 50 | 69
NH Guam-Agana | 62 | 58 | 78
NH Okinawa | 40 | 33 | 61
NH Yokosuka | 68 | 59 | 72
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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