Enrollees with Military PCM , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 78 | 80 | 80 | 2
NAVY | 76 | 80 | 80 | 4
NORTH | 73 | 78 | 81 | 8
North Navy | 73 | 79 | 84 | 11
NBHC Little Creek | *** | *** | 83 | ***
NBHC Navsta Sewells | *** | *** | 82 | ***
NBHC Oceana | *** | *** | 87 | ***
NH Camp Lejeune | 79 | 78 | 87 | 8
NH Cherry Point | 77 | 68 | 82 | 5
NH Great Lakes | 56 | 76 | 74 | 18
NMC Portsmouth | 66 | 88 | 92 | 26
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | *** | *** | 86 | ***
NMCL Quantico | 78 | 72 | 82 | 4
NNMC Bethesda | 73 | 81 | 77 | 3
Naval Health Care New England | 74 | 77 | 84 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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