Enrollees with Military PCM , Overseas Other Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
OTHER | 46 | 40 | 43 | -2
OVERSEAS | 59 | 52 | 53 | -7
Overseas Other | *** | 57 | 57 | ***
Out of Catchment OCONUS Region | *** | 58 | 56 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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