Enrollees with Military PCM , North Air Force Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 47 | 66
AIR FORCE | 51 | 49 | 67
NORTH | 49 | 45 | 64
North Air Force | 52 | 47 | 67
1st Med Grp-Langley | 55 | 39 | 75
375th Med Grp-Scott | 38 | 39 | 55
66th Med Grp-Hanscom | 48 | 42 | 56
74th Med Grp-Wright-Patterson | 53 | 52 | 70
89th Med Grp-Andrews | *** | 49 | ***
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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