Enrollees with Military PCM , North Air Force Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
AIR FORCE | 55 | 50 | 49 | -5
NORTH | 46 | 43 | 45 | -1
North Air Force | 48 | 46 | 47 | -1
1st Med Grp-Langley | 40 | 50 | 39 | -1
375th Med Grp-Scott | 53 | 34 | 39 | -14
66th Med Grp-Hanscom | 46 | 43 | 42 | -4
74th Med Grp-Wright-Patterson | 49 | 41 | 52 | 3
89th Med Grp-Andrews | 49 | 48 | 49 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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