Active Duty , West Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 48 | 43 | 43 | -5
NAVY | 52 | 45 | 42 | -10
WEST | 55 | 47 | 44 | -10
West Navy | 59 | 48 | 45 | -14
NACC Port Hueneme | *** | *** | 39 | ***
NBHC NAS North Island | *** | *** | 62 | ***
NBHC NTC San Diego | *** | *** | 45 | ***
NH Bremerton | *** | 42 | *** | ***
NH Camp Pendleton | *** | *** | *** | ***
NH LeMoore | *** | *** | *** | ***
NH Oak Harbor | *** | *** | 41 | ***
NH Twentynine Palms | *** | *** | *** | ***
NMC San Diego | *** | *** | 43 | ***
NMCL Pearl Harbor | *** | 50 | 37 | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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