All Users , Overseas Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 49 | 65
ARMY | 50 | 49 | 67
OVERSEAS | 50 | 52 | 70
Overseas Army | 48 | 52 | 70
121st Gen Hosp-Seoul | 41 | 40 | 68
Heidelberg Meddac | 52 | 59 | 67
Landstuhl Regional Medcen | 52 | 52 | 77
Wuerzburg Meddac | 50 | 58 | 76
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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