Active Duty , West Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 46 | 43 | 62
ARMY | 45 | 45 | 64
WEST | 45 | 44 | 65
West Army | 43 | 42 | 68
Bassett ACH | *** | *** | ***
Evans ACH | *** | *** | 62
Irwin ACH | 54 | 31 | ***
L. Wood ACH | *** | *** | 65
Madigan AMC | 43 | 41 | 60
Munson AHC | 45 | 41 | 65
R W Bliss AHC | *** | 42 | 60
Tripler AMC | 33 | *** | 73
Weed ACH | 50 | 56 | 71
William Beaumont AMC | *** | *** | 76
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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