Active Duty , North Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 48 | 43 | 43 | -5
NAVY | 52 | 45 | 42 | -10
NORTH | 43 | 38 | 42 | -1
North Navy | 46 | 41 | 41 | -5
NBHC Little Creek | *** | *** | 44 | ***
NBHC Navsta Sewells | *** | *** | 47 | ***
NBHC Oceana | *** | *** | 58 | ***
NH Camp Lejeune | *** | *** | 34 | ***
NH Cherry Point | *** | *** | *** | ***
NH Great Lakes | 41 | *** | 36 | -5
NMC Portsmouth | *** | 47 | 45 | ***
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | *** | *** | 41 | ***
NMCL Quantico | 44 | 31 | 30 | -14
NNMC Bethesda | 52 | 52 | 40 | -13
Naval Health Care New England | 48 | 45 | 42 | -7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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