Prime Enrollees , North Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
ARMY | 54 | 50 | 49 | -5
NORTH | 48 | 43 | 47 | -1
North Army | 46 | 43 | 47 | 1
Blanchfield ACH | 42 | 34 | 56 | 14
Dewitt ACH | 50 | 46 | 42 | -7
Guthrie AHC | 53 | 46 | 53 | 0
Ireland ACH | 45 | 47 | 46 | 1
Keller ACH | 47 | 43 | 51 | 4
Kenner AHC | 63 | 45 | 47 | -16
Kimbrough Amb Car Cen-Ft Meade | 48 | 40 | 45 | -3
McDonald ACH | 46 | 39 | 52 | 6
Walter Reed AMC | 43 | 50 | 46 | 3
Womack AMC | 40 | 44 | 45 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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