All Users , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 80 | 82 | 82 | 2
NAVY | 77 | 80 | 82 | 4
NORTH | 76 | 79 | 83 | 6
North Navy | 76 | 80 | 85 | 9
NBHC Little Creek | *** | *** | 85 | ***
NBHC Navsta Sewells | *** | *** | 81 | ***
NBHC Oceana | *** | *** | 88 | ***
NH Camp Lejeune | 76 | 83 | 87 | 12
NH Cherry Point | 76 | 72 | 84 | 8
NH Great Lakes | 61 | 75 | 73 | 13
NMC Portsmouth | 81 | 84 | 88 | 7
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | *** | *** | 85 | ***
NMCL Quantico | 78 | 74 | 81 | 3
NNMC Bethesda | 77 | 77 | 80 | 3
Naval Health Care New England | 75 | 78 | 85 | 11
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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