All Users , West Air Force 2005 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 76 | 76 | 91 | 90 | 63 | 87 | 58 | 72 | 73 | 74 | 91 | 80
CONUS MHS | 66 | 67 | 87 | 86 | 54 | 82 | 54 | 60 | 69 | 68 | 90 | 73
AIR FORCE | 67 | 66 | 87 | 86 | 56 | 83 | 56 | 59 | 65 | 69 | 92 | 77
WEST | 67 | 68 | 88 | 86 | 54 | 84 | 55 | 59 | 69 | 68 | 89 | 74
West Air Force | 67 | 67 | 88 | 85 | 56 | 86 | 57 | 59 | 65 | 71 | 91 | 78
10th Med Grp-USAF Academy | 66 | 67 | 87 | 86 | 50 | 82 | 53 | 57 | 62 | 72 | 93 | 90
21st Med Grp-Peterson | 64 | 66 | 88 | 84 | 50 | 88 | 60 | 56 | 68 | 71 | 92 | 78
30th Med Grp-Vandenberg | 63 | 56 | 86 | 79 | 54 | 88 | 48 | 50 | 61 | 74 | 90 | 76
341st Med Grp-Malmstrom | 59 | 70 | 87 | 82 | 60 | 87 | 59 | 57 | 57 | 65 | 92 | 76
355th Med Grp-Davis Monthan | 68 | 71 | 91 | 86 | 57 | 89 | 61 | 62 | 62 | 67 | 92 | ***
366th Med Grp-Mountain Home | 69 | 69 | 88 | 89 | 49 | 90 | 54 | 61 | 75 | 79 | 91 | ***
377th Med Grp-Kirtland | 64 | 69 | 91 | 86 | 54 | 90 | 61 | 60 | 64 | 67 | 92 | 77
3rd Med Grp-Elmendorf | 65 | 65 | 91 | 88 | 55 | 81 | 57 | 58 | 67 | 67 | 88 | 83
509th Med Grp-Whiteman | 69 | 72 | 84 | 85 | 61 | 92 | 65 | 64 | 64 | 81 | 93 | 82
55th Med Grp-Offutt | 69 | 72 | 91 | 89 | 55 | 82 | 57 | 57 | 68 | 79 | 93 | 80
56th Med Grp-Luke | 66 | 71 | 89 | 88 | 59 | 89 | 56 | 63 | 68 | 70 | 89 | 75
5th Med Grp-Minot | 68 | 62 | 83 | 83 | 67 | 89 | 60 | 65 | 64 | 77 | 91 | 79
60th Med Grp-Travis | 64 | 63 | 86 | 84 | 56 | 86 | 56 | 60 | 56 | 65 | 92 | 76
61st Med Squad-Los Angeles | 64 | 62 | 91 | 89 | 53 | 86 | 53 | 69 | 83 | 72 | 93 | ***
75th Med Grp-Hill | 69 | 67 | 84 | 83 | 51 | 79 | 54 | 51 | 59 | 74 | 92 | 74
90th Med Grp-F.E. Warren | 72 | 73 | 89 | 87 | 51 | 79 | 52 | 57 | 62 | 73 | 93 | 76
92nd Med Grp-Fairchild | 69 | 65 | 87 | 87 | 53 | 86 | 59 | 60 | 68 | 74 | 94 | 77
95th Med Grp-Edwards | 69 | 73 | 91 | 90 | 57 | 86 | 60 | 64 | 66 | 68 | 92 | 81
99th Med Grp-O'Callaghan Hosp | 66 | 61 | 86 | 81 | 61 | 83 | 58 | 55 | 66 | 68 | 89 | ***
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users