All Users , West Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 49 | 49 | -4
ARMY | 53 | 50 | 49 | -4
WEST | 59 | 54 | 48 | -11
West Army | 60 | 52 | 48 | -12
Bassett ACH | 77 | 49 | 54 | -23
Evans ACH | 58 | 57 | 43 | -14
Irwin ACH | 42 | 50 | 36 | -6
L. Wood ACH | 62 | 45 | 45 | -17
Madigan AMC | 64 | 58 | 50 | -14
Munson AHC | 61 | 49 | 42 | -19
R W Bliss AHC | 61 | 54 | 50 | -11
Tripler AMC | 68 | 46 | 53 | -15
Weed ACH | 70 | 54 | 51 | -19
William Beaumont AMC | 53 | 49 | 55 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users