Enrollees with Military PCM , North Other Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
OTHER | 46 | 40 | 43 | -2
NORTH | 46 | 43 | 45 | -1
North Other | 42 | 35 | 42 | -1
Out of Catchment North Region | 45 | 37 | 42 | -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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