Prime Enrollees , West Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
ARMY | 54 | 50 | 49 | -5
WEST | 59 | 54 | 48 | -11
West Army | 60 | 52 | 48 | -12
Bassett ACH | *** | 47 | 52 | ***
Evans ACH | 60 | 55 | 40 | -20
Irwin ACH | 40 | 50 | 36 | -4
L. Wood ACH | 64 | 45 | 47 | -17
Madigan AMC | 66 | 57 | 49 | -17
Munson AHC | 60 | 48 | 42 | -18
R W Bliss AHC | 59 | 52 | 50 | -9
Tripler AMC | 67 | 48 | 51 | -15
Weed ACH | 68 | 51 | 50 | -18
William Beaumont AMC | 53 | 49 | 56 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users