Enrollees with Military PCM , West Army 2005 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 76 | 76 | 91 | 90 | 63 | 87 | 58 | 72 | 73 | 74 | 91 | 80
CONUS MHS | 64 | 64 | 85 | 85 | 54 | 81 | 54 | 55 | 66 | 67 | 91 | 74
ARMY | 63 | 62 | 83 | 83 | 55 | 81 | 54 | 54 | 69 | 67 | 90 | 73
WEST | 65 | 64 | 86 | 85 | 55 | 83 | 55 | 55 | 66 | 67 | 90 | 75
West Army | 64 | 62 | 85 | 85 | 54 | 82 | 53 | 53 | 70 | 66 | 89 | 73
Bassett ACH | 64 | 61 | 80 | 84 | 50 | 72 | 55 | 53 | 73 | 55 | 91 | 76
Evans ACH | 71 | 72 | 90 | 88 | 46 | 77 | 50 | 60 | 68 | 75 | 91 | 74
Irwin ACH | 60 | 62 | 82 | 79 | 51 | 83 | 53 | 49 | 75 | 66 | 86 | 68
L. Wood ACH | 63 | 57 | 79 | 79 | 54 | 82 | 53 | 51 | 58 | 65 | 86 | 71
Madigan AMC | 62 | 58 | 87 | 87 | 52 | 78 | 48 | 46 | 65 | 67 | 90 | 72
Munson AHC | 65 | 76 | 90 | 89 | 54 | 86 | 60 | 64 | 71 | 67 | 93 | 73
R W Bliss AHC | 57 | 58 | 84 | 83 | 55 | 91 | 50 | 52 | 76 | 66 | 89 | 78
Tripler AMC | 65 | 61 | 85 | 84 | 53 | 88 | 55 | 61 | 72 | 64 | 89 | 73
Weed ACH | 64 | 71 | 90 | 89 | 56 | 85 | 60 | 59 | 72 | 73 | 91 | 69
William Beaumont AMC | 59 | 59 | 78 | 83 | 62 | 87 | 59 | 48 | 72 | 67 | 86 | 69
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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