All Users , North Navy Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 54 | 70 | 65 | 10
NAVY | 57 | 70 | 66 | 9
NORTH | 51 | 68 | 63 | 12
North Navy | 51 | 67 | 64 | 13
NBHC Little Creek | *** | *** | 70 | ***
NBHC Navsta Sewells | *** | *** | 58 | ***
NBHC Oceana | *** | *** | 57 | ***
NH Camp Lejeune | 55 | 69 | 66 | 11
NH Cherry Point | 72 | 63 | 65 | -7
NH Great Lakes | 40 | 67 | 70 | 30
NMC Portsmouth | 46 | 71 | 64 | 18
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | *** | *** | 60 | ***
NMCL Quantico | 53 | 73 | 58 | 4
NNMC Bethesda | 48 | 71 | 57 | 9
Naval Health Care New England | 55 | 74 | 66 | 10
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users