Enrollees with Military PCM , West Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
NAVY | 56 | 49 | 48 | -8
WEST | 59 | 51 | 48 | -11
West Navy | 63 | 53 | 49 | -15
NACC Port Hueneme | *** | *** | 55 | ***
NBHC NAS North Island | *** | *** | 61 | ***
NBHC NTC San Diego | *** | *** | 45 | ***
NH Bremerton | 59 | 46 | 43 | -16
NH Camp Pendleton | 58 | 61 | 55 | -4
NH LeMoore | 73 | 61 | 49 | -25
NH Oak Harbor | 72 | 39 | 47 | -25
NH Twentynine Palms | 54 | 57 | 54 | 0
NMC San Diego | 65 | 50 | 48 | -17
NMCL Pearl Harbor | 65 | 59 | 38 | -27
TRICARE Outpatient-Chula Vista | *** | *** | 43 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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