Prime Enrollees , South Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
NAVY | 56 | 49 | 48 | -8
SOUTH | 55 | 50 | 50 | -5
South Navy | 53 | 51 | 51 | -1
NBHC Mayport | *** | *** | 51 | ***
NH Beaufort | 63 | 41 | 48 | -15
NH Charleston | 51 | 59 | 46 | -6
NH Corpus Christi | 69 | 54 | 53 | -16
NH Jacksonville | 47 | 53 | 57 | 11
NH Pensacola | 54 | 49 | 55 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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