Prime Enrollees , Overseas Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
NAVY | 56 | 49 | 48 | -8
OVERSEAS | 58 | 53 | 53 | -5
Overseas Navy | 68 | 51 | 46 | -22
NH Guam-Agana | *** | *** | *** | ***
NH Okinawa | *** | 48 | 32 | ***
NH Yokosuka | 72 | 59 | 54 | -18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users