Prime Enrollees , Overseas Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 54 | 49 | 48 | -6
ARMY | 54 | 50 | 49 | -5
OVERSEAS | 58 | 53 | 53 | -5
Overseas Army | 56 | 51 | 53 | -3
121st Gen Hosp-Seoul | 60 | 58 | 42 | -18
Heidelberg Meddac | 58 | 46 | 64 | 6
Landstuhl Regional Medcen | 53 | 50 | 51 | -3
Wuerzburg Meddac | 48 | 53 | 58 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users