All Users , West Navy Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 54 | 70 | 65 | 10
NAVY | 57 | 70 | 66 | 9
WEST | 57 | 71 | 67 | 10
West Navy | 61 | 73 | 67 | 6
NACC Port Hueneme | *** | *** | 59 | ***
NBHC NAS North Island | *** | *** | 79 | ***
NBHC NTC San Diego | *** | *** | 67 | ***
NH Bremerton | 67 | 70 | 65 | -3
NH Camp Pendleton | 57 | 74 | 66 | 9
NH LeMoore | 54 | 72 | 68 | 14
NH Oak Harbor | 65 | 66 | 72 | 7
NH Twentynine Palms | 54 | 65 | 72 | 18
NMC San Diego | 61 | 71 | 64 | 2
NMCL Pearl Harbor | 75 | 67 | 66 | -8
TRICARE Outpatient-Chula Vista | *** | *** | 75 | ***
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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