Prime Enrollees , West Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 48 | 65
ARMY | 50 | 49 | 67
WEST | 48 | 48 | 67
West Army | 47 | 48 | 68
Bassett ACH | 40 | 52 | 66
Evans ACH | 36 | 40 | 66
Irwin ACH | 53 | 36 | 67
L. Wood ACH | 53 | 47 | 63
Madigan AMC | 47 | 49 | 63
Munson AHC | 50 | 42 | 69
R W Bliss AHC | 51 | 50 | 65
Tripler AMC | 43 | 51 | 70
Weed ACH | 48 | 50 | 64
William Beaumont AMC | 57 | 56 | 75
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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