Active Duty , West Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 48 | 43 | 43 | -5
ARMY | 49 | 44 | 45 | -4
WEST | 55 | 47 | 44 | -10
West Army | 56 | 44 | 42 | -14
Bassett ACH | *** | *** | *** | ***
Evans ACH | *** | 48 | *** | ***
Irwin ACH | *** | 35 | 31 | ***
L. Wood ACH | *** | *** | *** | ***
Madigan AMC | 67 | 52 | 41 | -26
Munson AHC | 53 | 39 | 41 | -12
R W Bliss AHC | 47 | 43 | 42 | -5
Tripler AMC | *** | *** | *** | ***
Weed ACH | 63 | *** | 56 | -7
William Beaumont AMC | 51 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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