All Users , Overseas Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 49 | 49 | -4
ARMY | 53 | 50 | 49 | -4
OVERSEAS | 58 | 53 | 52 | -6
Overseas Army | 56 | 52 | 52 | -5
121st Gen Hosp-Seoul | 58 | 56 | 40 | -17
Heidelberg Meddac | 56 | 49 | 59 | 3
Landstuhl Regional Medcen | 58 | 48 | 52 | -7
Wuerzburg Meddac | 53 | 52 | 58 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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