All Users , North Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 49 | 65
ARMY | 50 | 49 | 67
NORTH | 49 | 49 | 63
North Army | 49 | 48 | 66
Blanchfield ACH | 51 | 58 | 74
Dewitt ACH | 43 | 41 | 69
Guthrie AHC | 46 | 54 | 67
Ireland ACH | 55 | 46 | 52
Keller ACH | 40 | 51 | 48
Kenner AHC | 47 | 48 | 71
Kimbrough Amb Car Cen-Ft Meade | 49 | 44 | 60
McDonald ACH | 56 | 56 | 77
Walter Reed AMC | 48 | 46 | 65
Womack AMC | 58 | 47 | 68
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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