Enrollees with Military PCM , North Navy Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
NAVY | 56 | 49 | 48 | -8
NORTH | 46 | 43 | 45 | -1
North Navy | 49 | 44 | 45 | -4
NBHC Little Creek | *** | *** | 46 | ***
NBHC Navsta Sewells | *** | *** | 51 | ***
NBHC Oceana | *** | *** | 53 | ***
NH Camp Lejeune | 47 | 45 | 45 | -2
NH Cherry Point | 52 | 31 | 46 | -6
NH Great Lakes | 49 | 41 | 39 | -10
NMC Portsmouth | 54 | 45 | 48 | -6
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | *** | *** | 45 | ***
NMCL Quantico | 44 | 39 | 39 | -6
NNMC Bethesda | 45 | 48 | 42 | -3
Naval Health Care New England | 47 | 44 | 45 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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