Enrollees with Military PCM , West Navy 2005 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 76 | 76 | 91 | 90 | 63 | 87 | 58 | 72 | 73 | 74 | 91 | 80
CONUS MHS | 64 | 64 | 85 | 85 | 54 | 81 | 54 | 55 | 66 | 67 | 91 | 74
NAVY | 65 | 65 | 86 | 85 | 54 | 81 | 54 | 55 | 68 | 65 | 90 | 74
WEST | 65 | 64 | 86 | 85 | 55 | 83 | 55 | 55 | 66 | 67 | 90 | 75
West Navy | 65 | 62 | 85 | 85 | 56 | 80 | 55 | 54 | 66 | 64 | 89 | 74
NACC Port Hueneme | 62 | 61 | 88 | 83 | 54 | 85 | 50 | 53 | 63 | 69 | 87 | 75
NBHC NAS North Island | 65 | 54 | 81 | 84 | 63 | 86 | 54 | 52 | 69 | 65 | 92 | 75
NBHC NTC San Diego | 63 | 64 | 86 | 84 | 55 | 87 | 57 | 53 | 65 | 68 | 91 | 75
NH Bremerton | 64 | 66 | 92 | 82 | 48 | 68 | 47 | 49 | 57 | 46 | 90 | 75
NH Camp Pendleton | 64 | 63 | 83 | 84 | 58 | 68 | 52 | 58 | 66 | 68 | 86 | 75
NH LeMoore | 60 | 60 | 84 | 81 | 58 | 84 | 49 | 45 | 65 | 67 | 86 | 69
NH Oak Harbor | 66 | 67 | 87 | 85 | 53 | 76 | 54 | 55 | 73 | 63 | 90 | 75
NH Twentynine Palms | 62 | 70 | 83 | 84 | 59 | 88 | 62 | 57 | 72 | 64 | 89 | 68
NMC San Diego | 67 | 59 | 83 | 86 | 55 | 74 | 56 | 57 | 72 | 65 | 90 | 74
NMCL Pearl Harbor | 69 | 66 | 84 | 86 | 49 | 89 | 56 | 54 | 66 | 62 | 89 | 81
TRICARE Outpatient-Chula Vista | 65 | 61 | 81 | 86 | 60 | *** | 61 | 55 | 59 | 73 | 89 | ***
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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