Active Duty , West Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 46 | 43 | 62
NAVY | 46 | 42 | 62
WEST | 45 | 44 | 65
West Navy | 47 | 45 | 62
NACC Port Hueneme | 37 | 39 | 50
NBHC NAS North Island | 51 | 62 | 76
NBHC NTC San Diego | 53 | 45 | 78
NH Bremerton | *** | *** | 69
NH Camp Pendleton | 55 | *** | ***
NH LeMoore | *** | *** | ***
NH Oak Harbor | *** | 41 | 58
NH Twentynine Palms | *** | *** | 66
NMC San Diego | 46 | 43 | 58
NMCL Pearl Harbor | 39 | 37 | 54
TRICARE Outpatient-Chula Vista | *** | *** | ***
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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