All Users , South Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 49 | 48 | 49 | 0
ARMY | 51 | 48 | 50 | -1
SOUTH | 54 | 50 | 52 | -2
South Army | 56 | 55 | 53 | -3
Bayne-Jones ACH | 43 | 64 | 44 | 0
Brooke AMC | 49 | 51 | 60 | 12
Darnall ACH | 63 | 65 | 51 | -12
Eisenhower AMC | 56 | 53 | 50 | -5
Fox AHC | 57 | 57 | 50 | -7
Lyster ACH | 47 | 44 | 45 | -2
Martin ACH | 55 | 47 | 60 | 5
Moncrief ACH | 50 | 71 | 63 | 13
Reynolds ACH | 69 | 55 | 60 | -9
Winn ACH | 51 | 39 | 54 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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