All Users , South Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 49 | 65
ARMY | 50 | 49 | 67
SOUTH | 52 | 51 | 65
South Army | 53 | 50 | 66
Bayne-Jones ACH | 44 | 47 | 63
Brooke AMC | 60 | 37 | 63
Darnall ACH | 51 | 52 | 68
Eisenhower AMC | 50 | 51 | 65
Fox AHC | 50 | 39 | 66
Lyster ACH | 45 | 49 | 62
Martin ACH | 60 | 48 | 67
Moncrief ACH | 63 | 55 | 78
Reynolds ACH | 60 | 48 | 80
Winn ACH | 54 | 51 | 57
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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