All Users , Overseas Army Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 80 | 82 | 82 | 2
ARMY | 79 | 81 | 80 | 1
OVERSEAS | 79 | 78 | 74 | -5
Overseas Army | 83 | 79 | 76 | -7
121st Gen Hosp-Seoul | 64 | 78 | 69 | 5
Heidelberg Meddac | 86 | 76 | 78 | -8
Landstuhl Regional Medcen | 87 | 84 | 75 | -12
Wuerzburg Meddac | 86 | 83 | 84 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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