Enrollees with Military PCM , Overseas Air Force Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 54 | 71 | 66 | 11
AIR FORCE | 57 | 74 | 67 | 10
OVERSEAS | 64 | 72 | 69 | 6
Overseas Air Force | 66 | 75 | 70 | 4
18th Med Grp-Kadena AB | *** | 71 | 64 | ***
48th Med Grp-Lakenheath | 64 | 75 | 71 | 7
52nd Med Grp-Spangdahlem | 64 | 84 | 66 | 2
86th Med Grp-Ramstein | 61 | 78 | 65 | 3
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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