Prime Enrollees , West Army 2005 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 76 | 76 | 91 | 90 | 63 | 87 | 58 | 72 | 73 | 74 | 91 | 80
CONUS MHS | 64 | 66 | 86 | 85 | 54 | 82 | 55 | 57 | 67 | 67 | 91 | 74
ARMY | 63 | 62 | 84 | 83 | 55 | 82 | 54 | 54 | 69 | 67 | 90 | 73
WEST | 65 | 66 | 87 | 86 | 54 | 84 | 55 | 57 | 67 | 67 | 90 | 75
West Army | 64 | 62 | 85 | 85 | 54 | 83 | 53 | 54 | 71 | 66 | 89 | 73
Bassett ACH | 65 | 61 | 80 | 83 | 53 | 74 | 56 | 54 | 73 | 55 | 90 | 75
Evans ACH | 71 | 72 | 90 | 88 | 47 | 78 | 51 | 59 | 69 | 75 | 91 | 73
Irwin ACH | 60 | 62 | 82 | 80 | 52 | 83 | 54 | 49 | 74 | 66 | 86 | 68
L. Wood ACH | 63 | 57 | 79 | 78 | 54 | 84 | 52 | 50 | 56 | 64 | 87 | 71
Madigan AMC | 63 | 59 | 87 | 87 | 53 | 80 | 49 | 48 | 67 | 68 | 90 | 73
Munson AHC | 66 | 77 | 91 | 90 | 54 | 86 | 61 | 65 | 71 | 67 | 93 | 73
R W Bliss AHC | 57 | 58 | 84 | 83 | 55 | 92 | 50 | 53 | 76 | 66 | 90 | 78
Tripler AMC | 65 | 62 | 87 | 85 | 55 | 90 | 57 | 63 | 73 | 65 | 89 | 73
Weed ACH | 64 | 71 | 90 | 89 | 54 | 84 | 59 | 59 | 69 | 73 | 90 | 69
William Beaumont AMC | 60 | 60 | 79 | 84 | 63 | 88 | 60 | 50 | 75 | 66 | 87 | 71
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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