Prime Enrollees , West Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 49 | 49 | -2
ARMY | 52 | 48 | 50 | -3
WEST | 52 | 49 | 48 | -4
West Army | 52 | 46 | 47 | -5
Bassett ACH | *** | *** | 40 | ***
Evans ACH | 43 | 52 | 36 | -7
Irwin ACH | 47 | 38 | 53 | 6
L. Wood ACH | 46 | 50 | 53 | 6
Madigan AMC | 57 | 44 | 47 | -10
Munson AHC | 47 | 37 | 50 | 3
R W Bliss AHC | 45 | 41 | 51 | 6
Tripler AMC | 56 | 51 | 43 | -13
Weed ACH | 60 | 37 | 48 | -12
William Beaumont AMC | 50 | 38 | 57 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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