Active Duty , Overseas Navy Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 51 | 67 | 62 | 10
NAVY | 54 | 67 | 62 | 7
OVERSEAS | 63 | 68 | 68 | 5
Overseas Navy | 71 | 66 | 69 | -2
NH Guam-Agana | *** | *** | *** | ***
NH Okinawa | *** | *** | 62 | ***
NH Yokosuka | 91 | 66 | 70 | -21
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users