All Users , Overseas Air Force Claims Processing Claims Handled in a Reasonable Time
| 2003 | 2004 | 2005 | Trend
Benchmark | 81 | 83 | 86 | 5
CONUS MHS | 80 | 82 | 82 | 2
AIR FORCE | 80 | 83 | 82 | 2
OVERSEAS | 79 | 78 | 74 | -5
Overseas Air Force | 74 | 79 | 72 | -2
18th Med Grp-Kadena AB | *** | *** | 71 | ***
48th Med Grp-Lakenheath | 69 | 87 | 63 | -5
52nd Med Grp-Spangdahlem | 78 | 84 | 81 | 4
86th Med Grp-Ramstein | 71 | 78 | 85 | 14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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