Prime Enrollees , West Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 48 | 65
NAVY | 50 | 48 | 66
WEST | 48 | 48 | 67
West Navy | 51 | 49 | 67
NACC Port Hueneme | 50 | 56 | 58
NBHC NAS North Island | 52 | 61 | 77
NBHC NTC San Diego | 54 | 46 | 66
NH Bremerton | 43 | 45 | 63
NH Camp Pendleton | 56 | 54 | 66
NH LeMoore | 53 | 46 | 66
NH Oak Harbor | 43 | 48 | 70
NH Twentynine Palms | 54 | 55 | 70
NMC San Diego | 53 | 48 | 66
NMCL Pearl Harbor | 43 | 39 | 65
TRICARE Outpatient-Chula Vista | 63 | 43 | 74
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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