Active Duty , North Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 46 | 43 | 62
ARMY | 45 | 45 | 64
NORTH | 47 | 42 | 60
North Army | 45 | 44 | 61
Blanchfield ACH | *** | 44 | 68
Dewitt ACH | 47 | 46 | 67
Guthrie AHC | 44 | 49 | 61
Ireland ACH | 56 | 38 | 47
Keller ACH | *** | *** | ***
Kenner AHC | 51 | 47 | 66
Kimbrough Amb Car Cen-Ft Meade | 43 | 37 | 60
McDonald ACH | *** | *** | ***
Walter Reed AMC | 45 | 41 | 63
Womack AMC | 52 | 46 | 69
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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