Prime Enrollees , North Navy Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 54 | 71 | 65 | 10
NAVY | 56 | 71 | 66 | 9
NORTH | 51 | 67 | 63 | 11
North Navy | 52 | 67 | 63 | 11
NBHC Little Creek | *** | *** | 69 | ***
NBHC Navsta Sewells | *** | *** | 61 | ***
NBHC Oceana | *** | *** | 56 | ***
NH Camp Lejeune | 57 | 69 | 65 | 8
NH Cherry Point | 73 | 62 | 62 | -11
NH Great Lakes | 41 | 65 | 65 | 24
NMC Portsmouth | 39 | 77 | 64 | 25
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | *** | *** | 60 | ***
NMCL Quantico | 55 | 72 | 59 | 4
NNMC Bethesda | 49 | 69 | 57 | 7
Naval Health Care New England | 56 | 72 | 65 | 8
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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