Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 53 | 48 | 47 | -6
ARMY | 53 | 49 | 48 | -5
WEST | 59 | 51 | 48 | -11
West Army | 59 | 51 | 47 | -12
Bassett ACH | 75 | 47 | 49 | -27
Evans ACH | 57 | 54 | 37 | -20
Irwin ACH | 39 | 49 | 36 | -3
L. Wood ACH | 63 | 45 | 47 | -16
Madigan AMC | 64 | 56 | 48 | -17
Munson AHC | 60 | 48 | 42 | -18
R W Bliss AHC | 58 | 51 | 49 | -8
Tripler AMC | 65 | 46 | 48 | -16
Weed ACH | 67 | 49 | 53 | -14
William Beaumont AMC | 55 | 47 | 55 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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