Active Duty , South Army Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 46 | 43 | 62
ARMY | 45 | 45 | 64
SOUTH | 45 | 44 | 60
South Army | 49 | 47 | 60
Bayne-Jones ACH | *** | *** | 63
Brooke AMC | *** | *** | ***
Darnall ACH | 49 | 50 | 60
Eisenhower AMC | 51 | 42 | 57
Fox AHC | *** | *** | ***
Lyster ACH | 36 | 46 | 49
Martin ACH | *** | 37 | 59
Moncrief ACH | *** | *** | ***
Reynolds ACH | *** | *** | ***
Winn ACH | 50 | 50 | 58
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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