Enrollees with Military PCM , North Other Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 47 | 66
OTHER | 45 | 43 | 60
NORTH | 49 | 45 | 64
North Other | 50 | 42 | 57
Out of Catchment North Region | 50 | 42 | 56
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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