Enrollees with Military PCM , South Navy Customer Service 2005
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 54 | 63 | 73
CONUS MHS | 49 | 47 | 66
NAVY | 50 | 48 | 65
SOUTH | 51 | 49 | 66
South Navy | 52 | 51 | 68
NBHC Mayport | 59 | 50 | 76
NH Beaufort | 58 | 49 | 77
NH Charleston | 56 | 47 | 73
NH Corpus Christi | 48 | 52 | 70
NH Jacksonville | 55 | 57 | 71
NH Pensacola | 51 | 52 | 62
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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