All Users , North Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 49 | 48 | 49 | 0
ARMY | 51 | 48 | 50 | -1
NORTH | 44 | 44 | 49 | 4
North Army | 44 | 42 | 49 | 5
Blanchfield ACH | 42 | 49 | 51 | 9
Dewitt ACH | 40 | 40 | 43 | 3
Guthrie AHC | 55 | 48 | 46 | -9
Ireland ACH | 36 | 36 | 55 | 20
Keller ACH | 46 | 32 | 40 | -6
Kenner AHC | *** | *** | 47 | ***
Kimbrough Amb Car Cen-Ft Meade | 59 | 39 | 49 | -10
McDonald ACH | 40 | 51 | 56 | 16
Walter Reed AMC | 48 | 37 | 48 | 0
Womack AMC | 49 | 40 | 58 | 9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users