Active Duty , North Army Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 48 | 43 | 43 | -5
ARMY | 49 | 44 | 45 | -4
NORTH | 43 | 38 | 42 | -1
North Army | 40 | 38 | 44 | 4
Blanchfield ACH | *** | 27 | 44 | ***
Dewitt ACH | 45 | 43 | 46 | 2
Guthrie AHC | 46 | 41 | 49 | 3
Ireland ACH | 44 | 44 | 38 | -7
Keller ACH | *** | *** | *** | ***
Kenner AHC | *** | *** | 47 | ***
Kimbrough Amb Car Cen-Ft Meade | 46 | 40 | 37 | -9
McDonald ACH | *** | *** | *** | ***
Walter Reed AMC | 38 | 46 | 41 | 4
Womack AMC | 36 | 35 | 46 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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