ARMY October, 2005 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Trends |  |  |  |  |  |  |  |  |  |  |  |
Benchmark | 76 | 75 | 90 | 89 | 63 | 86 | 57 | 70 | 73 | 73 | 91 | 80
Prime Enrollees | 64 | 62 | 81 | 81 | 61 | 87 | 57 | 52 | 70 | 66 | 86 | 73
Enrollees with Military PCM | 64 | 61 | 81 | 80 | 60 | 86 | 57 | 52 | 69 | 66 | 86 | 73
Standard/Extra Users | 67 | 72 | 87 | 89 | 56 | 81 | 44 | 66 | 71 | 69 | 84 | 69
Active Duty | 63 | 58 | 79 | 80 | 56 | 81 | 52 | 48 | 65 | 60 | 86 | 72
Active Duty Dependents | 62 | 58 | 78 | 78 | 62 | 86 | 56 | 49 | 72 | 71 | 87 | 71
Retirees and Dependents | 69 | 72 | 90 | 87 | 65 | 88 | 62 | 67 | 75 | 71 | 87 | 74
All Users | 65 | 63 | 82 | 82 | 60 | 85 | 55 | 54 | 71 | 66 | 85 | 73
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page