Active Duty , West Other Customer Service Problem Getting Help from Customer Service
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 61 | 63 | 4
CONUS MHS | 48 | 43 | 43 | -5
OTHER | 44 | 39 | 41 | -3
WEST | 55 | 47 | 44 | -10
West Other | 46 | 48 | 44 | -3
Out of Catchment West Region | 44 | 45 | 49 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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