Active Duty , North Air Force Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 47 | 44 | 46 | -2
AIR FORCE | 50 | 46 | 47 | -3
NORTH | 43 | 43 | 47 | 4
North Air Force | 52 | 44 | 49 | -3
1st Med Grp-Langley | *** | *** | 47 | ***
375th Med Grp-Scott | 45 | 47 | 30 | -15
66th Med Grp-Hanscom | *** | 40 | 42 | ***
74th Med Grp-Wright-Patterson | *** | 42 | 51 | ***
89th Med Grp-Andrews | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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