Enrollees with Military PCM , Overseas Air Force Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 48 | 49 | -2
AIR FORCE | 53 | 49 | 51 | -2
OVERSEAS | 53 | 51 | 52 | -1
Overseas Air Force | 56 | 55 | 53 | -2
18th Med Grp-Kadena AB | *** | 67 | 54 | ***
48th Med Grp-Lakenheath | *** | *** | 44 | ***
52nd Med Grp-Spangdahlem | 43 | 53 | *** | ***
86th Med Grp-Ramstein | 58 | 53 | 58 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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