Prime Enrollees , Overseas Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 49 | 49 | -2
ARMY | 52 | 48 | 50 | -3
OVERSEAS | 55 | 51 | 52 | -4
Overseas Army | 57 | 50 | 49 | -8
121st Gen Hosp-Seoul | 45 | 59 | 42 | -4
Heidelberg Meddac | 66 | *** | 53 | -13
Landstuhl Regional Medcen | 57 | 45 | 52 | -5
Wuerzburg Meddac | 63 | *** | 56 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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