All Users , North Air Force Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 49 | 48 | 49 | 0
AIR FORCE | 53 | 50 | 50 | -3
NORTH | 44 | 44 | 49 | 4
North Air Force | 51 | 45 | 51 | 1
1st Med Grp-Langley | 55 | 45 | 52 | -3
375th Med Grp-Scott | 43 | 45 | 43 | 0
66th Med Grp-Hanscom | 49 | 39 | 47 | -2
74th Med Grp-Wright-Patterson | 43 | 46 | 55 | 13
89th Med Grp-Andrews | 48 | 48 | 51 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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