Enrollees with Military PCM , West Army Customer Service Problem Finding/Understanding Written Material
| 2003 | 2004 | 2005 | Trend
Benchmark | 55 | 55 | 54 | -1
CONUS MHS | 51 | 48 | 49 | -2
ARMY | 51 | 47 | 50 | -2
WEST | 53 | 49 | 48 | -5
West Army | 51 | 46 | 47 | -5
Bassett ACH | *** | *** | 36 | ***
Evans ACH | 41 | 52 | 36 | -6
Irwin ACH | 48 | 38 | 53 | 4
L. Wood ACH | 44 | 50 | 53 | 8
Madigan AMC | 57 | 44 | 46 | -11
Munson AHC | 46 | 38 | 49 | 3
R W Bliss AHC | 45 | 41 | 50 | 6
Tripler AMC | 54 | 48 | 41 | -13
Weed ACH | 62 | 38 | 48 | -14
William Beaumont AMC | 53 | 40 | 56 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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