Enrollees with Military PCM , West Army Customer Service Problem with Paperwork
| 2003 | 2004 | 2005 | Trend
Benchmark | 59 | 71 | 73 | 14
CONUS MHS | 54 | 71 | 66 | 11
ARMY | 55 | 71 | 67 | 12
WEST | 58 | 71 | 67 | 10
West Army | 58 | 71 | 67 | 10
Bassett ACH | 65 | 63 | 66 | 1
Evans ACH | 54 | 72 | 65 | 11
Irwin ACH | 55 | 66 | 66 | 10
L. Wood ACH | 70 | 69 | 63 | -6
Madigan AMC | 46 | 72 | 62 | 16
Munson AHC | 55 | 81 | 69 | 14
R W Bliss AHC | 67 | 73 | 64 | -3
Tripler AMC | 60 | 58 | 69 | 8
Weed ACH | 69 | 72 | 67 | -2
William Beaumont AMC | 63 | 75 | 76 | 12
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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