Retirees and Dependents , 2005 Composite Scores, All Regions

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Retirees and Dependents , All Regions
2005 Composite Scores

Total Score

Ease of Access

Communication and Customer Service

Ratings

Prevention

Healthy Behavior

Getting Needed Care

Getting Care Quickly

Courteous and Helpful Office Staff

How Well Doctors Communicate

Customer Service

Claims Processing

Health Plan

Health Care

Personal Doctor

Specialty Care

Preventive Care

Healthy Behavior