October, 2005 Composite Scores, ARMY


ARMY October, 2005 Composite Scores
	Ease of Access		Communication and Customer Service				Ratings				Prevention	Behavior
	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behavior
Trends
Benchmark	76	75	90	89	63	86	57	70	73	73	91	80
Prime Enrollees	64	62	81	81	61	87	57	52	70	66	86	73
Enrollees with Military PCM	64	61	81	80	60	86	57	52	69	66	86	73
Standard/Extra Users	67	72	87	89	56	81	44	66	71	69	84	69
Active Duty	63	58	79	80	56	81	52	48	65	60	86	72
Active Duty Dependents	62	58	78	78	62	86	56	49	72	71	87	71
Retirees and Dependents	69	72	90	87	65	88	62	67	75	71	87	74
All Users	65	63	82	82	60	85	55	54	71	66	85	73
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page