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Prime Enrollees , South Army Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 49 | 49 | -2 |
| ARMY | 52 | 48 | 50 | -3 |
| SOUTH | 55 | 51 | 52 | -4 |
| South Army | 57 | 54 | 53 | -4 |
| Bayne-Jones ACH | 44 | *** | 41 | -3 |
| Brooke AMC | 48 | 51 | 63 | 15 |
| Darnall ACH | 63 | 63 | 50 | -13 |
| Eisenhower AMC | 54 | 53 | 48 | -6 |
| Fox AHC | 55 | 55 | 51 | -4 |
| Lyster ACH | 48 | 46 | 46 | -2 |
| Martin ACH | 54 | 51 | 62 | 9 |
| Moncrief ACH | 52 | 74 | 65 | 13 |
| Reynolds ACH | 69 | 56 | 62 | -7 |
| Winn ACH | 48 | 34 | 55 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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