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Prime Enrollees , South Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 54 | 49 | 48 | -6 |
| ARMY | 54 | 50 | 49 | -5 |
| SOUTH | 55 | 50 | 50 | -5 |
| South Army | 58 | 56 | 50 | -8 |
| Bayne-Jones ACH | 54 | 72 | 46 | -8 |
| Brooke AMC | 54 | 60 | 36 | -18 |
| Darnall ACH | 62 | 66 | 50 | -11 |
| Eisenhower AMC | 54 | 53 | 50 | -4 |
| Fox AHC | 55 | 61 | 36 | -19 |
| Lyster ACH | 42 | 41 | 48 | 6 |
| Martin ACH | 61 | 52 | 48 | -13 |
| Moncrief ACH | 56 | 58 | 55 | -1 |
| Reynolds ACH | 69 | 63 | 50 | -19 |
| Winn ACH | 46 | 36 | 50 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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