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Prime Enrollees , West Navy
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 66 86 85 54 82 55 57 67 67 91 74
NAVY 65 65 86 85 55 82 54 56 69 66 90 74
WEST 65 66 87 86 54 84 55 57 67 67 90 75
West Navy 65 63 85 85 56 81 55 55 67 65 89 74
NACC Port Hueneme 62 61 88 83 54 85 50 54 63 69 87 75
NBHC NAS North Island 65 55 81 84 64 87 55 53 69 65 93 76
NBHC NTC San Diego 63 64 87 84 55 87 57 54 66 69 91 76
NH Bremerton 64 66 93 83 51 75 49 53 60 47 90 72
NH Camp Pendleton 64 65 84 86 59 79 54 59 70 69 87 75
NH LeMoore 60 61 84 82 55 81 50 49 66 65 87 69
NH Oak Harbor 66 68 88 86 54 76 55 56 72 63 91 75
NH Twentynine Palms 63 70 84 84 59 89 63 59 73 64 89 68
NMC San Diego 67 61 85 85 56 79 57 58 74 66 89 74
NMCL Pearl Harbor 69 66 84 86 49 90 56 55 67 62 89 82
TRICARE Outpatient-Chula Vista 65 62 81 86 60 *** 61 56 59 73 89 ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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