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Prime Enrollees , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 49 | 49 | -2 |
| NAVY | 54 | 53 | 50 | -4 |
| WEST | 52 | 49 | 48 | -4 |
| West Navy | 60 | 55 | 51 | -9 |
| NACC Port Hueneme | *** | *** | 50 | *** |
| NBHC NAS North Island | *** | *** | 52 | *** |
| NBHC NTC San Diego | *** | *** | 54 | *** |
| NH Bremerton | 56 | 37 | 43 | -13 |
| NH Camp Pendleton | 49 | 58 | 56 | 7 |
| NH LeMoore | 48 | 54 | 53 | 5 |
| NH Oak Harbor | 60 | 42 | 43 | -17 |
| NH Twentynine Palms | 49 | 42 | 54 | 5 |
| NMC San Diego | 60 | 59 | 53 | -7 |
| NMCL Pearl Harbor | 63 | 48 | 43 | -20 |
| TRICARE Outpatient-Chula Vista | *** | *** | 63 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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