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Prime Enrollees , West Air Force
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 66 86 85 54 82 55 57 67 67 91 74
AIR FORCE 66 65 87 85 56 82 56 58 63 68 92 78
WEST 65 66 87 86 54 84 55 57 67 67 90 75
West Air Force 66 66 87 85 56 85 57 57 64 71 92 78
10th Med Grp-USAF Academy 65 64 86 85 50 81 52 56 66 71 93 89
21st Med Grp-Peterson 63 65 87 84 49 87 60 56 69 72 91 78
30th Med Grp-Vandenberg 62 55 86 79 53 87 47 49 60 74 90 77
341st Med Grp-Malmstrom 58 69 86 82 60 86 59 56 57 65 92 75
355th Med Grp-Davis Monthan 67 70 91 85 56 87 60 61 61 66 92 ***
366th Med Grp-Mountain Home 70 68 88 89 48 89 55 60 73 79 90 ***
377th Med Grp-Kirtland 63 69 90 85 53 89 59 59 63 66 93 78
3rd Med Grp-Elmendorf 64 64 90 87 57 82 58 56 67 68 88 83
509th Med Grp-Whiteman 69 72 84 85 59 92 63 64 63 81 92 82
55th Med Grp-Offutt 68 71 91 89 56 82 61 57 65 80 93 80
56th Med Grp-Luke 65 70 88 88 61 88 60 63 67 69 90 76
5th Med Grp-Minot 67 61 82 82 *** 88 60 62 61 77 91 78
60th Med Grp-Travis 63 62 86 84 54 83 55 59 56 67 92 77
61st Med Squad-Los Angeles 63 61 90 88 53 84 53 68 84 70 93 ***
75th Med Grp-Hill 69 67 85 83 50 79 54 50 59 75 92 76
90th Med Grp-F.E. Warren 72 72 90 88 50 78 52 57 61 75 93 75
92nd Med Grp-Fairchild 68 64 87 86 51 85 58 59 68 73 93 78
95th Med Grp-Edwards 67 72 90 90 54 84 58 63 65 68 92 81
99th Med Grp-O'Callaghan Hosp 65 59 85 80 59 83 56 53 63 70 88 ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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