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Prime Enrollees , West Air Force
Customer Service

  2003 2004 2005 Trend
Benchmark 58 62 63 6
CONUS MHS 53 56 54 1
AIR FORCE 56 58 56 1
WEST 56 58 54 -2
West Air Force 57 59 56 -1
10th Med Grp-USAF Academy 47 56 50 3
21st Med Grp-Peterson 60 60 49 -11
30th Med Grp-Vandenberg 59 59 53 -6
341st Med Grp-Malmstrom 60 *** 60 0
355th Med Grp-Davis Monthan 61 59 56 -5
366th Med Grp-Mountain Home 59 70 48 -11
377th Med Grp-Kirtland 42 57 53 11
3rd Med Grp-Elmendorf 57 55 57 0
509th Med Grp-Whiteman 61 71 59 -2
55th Med Grp-Offutt 52 53 56 4
56th Med Grp-Luke 58 66 61 3
5th Med Grp-Minot *** *** *** ***
60th Med Grp-Travis 50 52 54 4
61st Med Squad-Los Angeles 59 59 53 -6
75th Med Grp-Hill 62 58 50 -13
90th Med Grp-F.E. Warren 60 63 50 -10
92nd Med Grp-Fairchild 62 55 51 -11
95th Med Grp-Edwards 64 71 54 -10
99th Med Grp-O'Callaghan Hosp 60 58 59 -1
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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