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Prime Enrollees , West Air Force
Claims Processing
Claims Handled in a Reasonable Time
  2003 2004 2005 Trend
Benchmark 81 83 86 5
CONUS MHS 80 81 81 1
AIR FORCE 80 82 81 1
WEST 82 82 82 1
West Air Force 81 83 84 2
10th Med Grp-USAF Academy 74 82 82 8
21st Med Grp-Peterson 74 81 88 14
30th Med Grp-Vandenberg 84 83 84 0
341st Med Grp-Malmstrom 91 95 83 -7
355th Med Grp-Davis Monthan 82 89 84 2
366th Med Grp-Mountain Home 73 83 88 14
377th Med Grp-Kirtland 72 83 90 18
3rd Med Grp-Elmendorf 77 72 78 1
509th Med Grp-Whiteman 88 92 90 1
55th Med Grp-Offutt 82 86 79 -3
56th Med Grp-Luke 84 84 84 0
5th Med Grp-Minot 83 88 87 4
60th Med Grp-Travis 83 82 83 0
61st Med Squad-Los Angeles 83 85 85 2
75th Med Grp-Hill 80 81 78 -2
90th Med Grp-F.E. Warren 81 80 76 -4
92nd Med Grp-Fairchild 88 84 81 -6
95th Med Grp-Edwards 93 89 83 -10
99th Med Grp-O'Callaghan Hosp 87 82 81 -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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