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Prime Enrollees , West Other
Customer Service

  2003 2004 2005 Trend
Benchmark 58 62 63 6
CONUS MHS 53 56 54 1
OTHER 50 54 52 2
WEST 56 58 54 -2
West Other 50 56 51 1
Out of Catchment West Region 48 55 52 4
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users