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Prime Enrollees , West Other Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 54 | 49 | 48 | -6 |
| OTHER | 52 | 47 | 48 | -4 |
| WEST | 59 | 54 | 48 | -11 |
| West Other | 56 | 56 | 46 | -11 |
| Out of Catchment West Region | 53 | 53 | 47 | -7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||