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Prime Enrollees , Overseas Army Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 49 | 49 | -2 |
| ARMY | 52 | 48 | 50 | -3 |
| OVERSEAS | 55 | 51 | 52 | -4 |
| Overseas Army | 57 | 50 | 49 | -8 |
| 121st Gen Hosp-Seoul | 45 | 59 | 42 | -4 |
| Heidelberg Meddac | 66 | *** | 53 | -13 |
| Landstuhl Regional Medcen | 57 | 45 | 52 | -5 |
| Wuerzburg Meddac | 63 | *** | 56 | -8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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