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Prime Enrollees , Overseas Air Force
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 66 86 85 54 82 55 57 67 67 91 74
AIR FORCE 66 65 87 85 56 82 56 58 63 68 92 78
OVERSEAS 66 66 86 86 58 79 54 56 65 64 89 76
Overseas Air Force 66 67 87 85 59 74 56 58 57 60 92 81
18th Med Grp-Kadena AB 70 63 85 82 57 *** 61 57 61 60 92 78
48th Med Grp-Lakenheath 71 69 88 87 55 64 59 61 64 62 92 81
52nd Med Grp-Spangdahlem 68 74 87 84 *** *** 51 57 57 56 93 81
86th Med Grp-Ramstein 63 66 86 86 63 83 54 54 60 63 88 77
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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