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Prime Enrollees , Overseas Air Force Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 54 | 49 | 48 | -6 |
| AIR FORCE | 55 | 51 | 50 | -6 |
| OVERSEAS | 58 | 53 | 53 | -5 |
| Overseas Air Force | 64 | 56 | 55 | -9 |
| 18th Med Grp-Kadena AB | *** | *** | 51 | *** |
| 48th Med Grp-Lakenheath | 69 | 57 | 57 | -12 |
| 52nd Med Grp-Spangdahlem | 58 | 55 | *** | *** |
| 86th Med Grp-Ramstein | 62 | 47 | 66 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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