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Prime Enrollees , Overseas Other Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 54 | 49 | 48 | -6 |
| OTHER | 52 | 47 | 48 | -4 |
| OVERSEAS | 58 | 53 | 53 | -5 |
| Overseas Other | 34 | 57 | 56 | 22 |
| Out of Catchment OCONUS Region | *** | 60 | 55 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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