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Prime Enrollees , North Army
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 66 86 85 54 82 55 57 67 67 91 74
ARMY 63 62 84 83 55 82 54 54 69 67 90 73
NORTH 63 65 86 85 52 82 53 56 68 66 91 74
North Army 62 62 83 83 54 82 53 55 69 66 90 73
Blanchfield ACH 60 60 76 78 59 91 58 52 60 74 88 70
Dewitt ACH 61 66 86 84 54 74 54 57 68 69 91 78
Guthrie AHC 69 70 89 86 55 85 53 59 74 66 90 70
Ireland ACH 63 64 85 81 50 78 50 56 65 57 90 73
Keller ACH 63 65 89 88 44 70 36 56 68 62 87 85
Kenner AHC 59 52 81 80 55 84 54 50 71 67 91 71
Kimbrough Amb Car Cen-Ft Meade 61 59 82 86 52 80 51 55 71 71 91 ***
McDonald ACH 64 62 89 87 62 89 53 57 76 74 90 71
Walter Reed AMC 60 62 83 87 52 79 55 56 70 65 94 66
Womack AMC 61 63 82 80 56 84 55 54 67 63 91 69
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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