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Prime Enrollees , North Army Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 49 | 49 | -2 |
| ARMY | 52 | 48 | 50 | -3 |
| NORTH | 46 | 46 | 48 | 2 |
| North Army | 46 | 43 | 48 | 1 |
| Blanchfield ACH | 41 | 51 | 47 | 7 |
| Dewitt ACH | 45 | 43 | 45 | 1 |
| Guthrie AHC | 54 | 49 | 45 | -9 |
| Ireland ACH | 40 | 39 | 56 | 17 |
| Keller ACH | 47 | 38 | 37 | -10 |
| Kenner AHC | *** | *** | 47 | *** |
| Kimbrough Amb Car Cen-Ft Meade | 59 | 37 | 51 | -8 |
| McDonald ACH | 34 | 49 | 54 | 20 |
| Walter Reed AMC | 50 | 37 | 47 | -3 |
| Womack AMC | 54 | 39 | 56 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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