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Enrollees with Military PCM , All Regions Courteous and Helpful Office Staff |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 90 | 91 | 91 | 0 |
| CONUS MHS | 86 | 85 | 85 | -1 |
| ARMY | 83 | 82 | 83 | 0 |
| NAVY | 87 | 85 | 86 | -1 |
| AIR FORCE | 88 | 87 | 86 | -2 |
| OTHER | 90 | 89 | 91 | 1 |
| NORTH | 84 | 84 | 85 | 1 |
| North Army | 81 | 81 | 83 | 1 |
| North Navy | 86 | 84 | 85 | -1 |
| North Air Force | 86 | 85 | 86 | -1 |
| North Other | 87 | 91 | 94 | 7 |
| SOUTH | 86 | 86 | 85 | -1 |
| South Army | 82 | 83 | 82 | 0 |
| South Navy | 88 | 87 | 88 | -1 |
| South Air Force | 88 | 87 | 86 | -2 |
| South Other | 88 | 86 | 88 | 0 |
| WEST | 88 | 85 | 86 | -2 |
| West Army | 85 | 83 | 85 | 0 |
| West Navy | 87 | 85 | 85 | -2 |
| West Air Force | 89 | 87 | 87 | -2 |
| West Other | 96 | 89 | 90 | -6 |
| OVERSEAS | 87 | 86 | 86 | -1 |
| Overseas Army | 84 | 84 | 85 | 1 |
| Overseas Navy | 87 | 87 | 85 | -2 |
| Overseas Air Force | 90 | 88 | 87 | -3 |
| Overseas Other | 89 | 91 | 90 | 1 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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