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Enrollees with Military PCM , All Regions
Customer Service
2005
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 63 73
CONUS MHS 49 47 66
ARMY 50 48 67
NAVY 50 48 65
AIR FORCE 51 49 67
OTHER 45 43 60
NORTH 49 45 64
North Army 48 46 66
North Navy 48 45 62
North Air Force 52 47 67
North Other 50 42 57
SOUTH 51 49 66
South Army 53 49 66
South Navy 52 51 68
South Air Force 52 50 66
South Other 37 37 58
WEST 48 48 67
West Army 47 47 67
West Navy 51 49 68
West Air Force 49 50 69
West Other 44 45 61
OVERSEAS 52 53 69
Overseas Army 50 52 70
Overseas Navy 54 46 67
Overseas Air Force 53 55 70
Overseas Other 55 57 70
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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