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Enrollees with Military PCM , All Regions Customer Service Problem with Paperwork |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 71 | 73 | 14 |
| CONUS MHS | 54 | 71 | 66 | 11 |
| ARMY | 55 | 71 | 67 | 12 |
| NAVY | 56 | 70 | 65 | 9 |
| AIR FORCE | 57 | 74 | 67 | 10 |
| OTHER | 47 | 63 | 60 | 13 |
| NORTH | 51 | 67 | 64 | 13 |
| North Army | 54 | 69 | 66 | 13 |
| North Navy | 52 | 67 | 62 | 10 |
| North Air Force | 54 | 69 | 67 | 13 |
| North Other | 40 | 57 | 57 | 17 |
| SOUTH | 54 | 74 | 66 | 11 |
| South Army | 53 | 72 | 66 | 13 |
| South Navy | 54 | 72 | 68 | 14 |
| South Air Force | 55 | 76 | 66 | 11 |
| South Other | 59 | 77 | 58 | 0 |
| WEST | 58 | 71 | 67 | 10 |
| West Army | 58 | 71 | 67 | 10 |
| West Navy | 59 | 73 | 68 | 9 |
| West Air Force | 59 | 73 | 69 | 9 |
| West Other | 46 | 62 | 61 | 15 |
| OVERSEAS | 64 | 72 | 69 | 6 |
| Overseas Army | 61 | 72 | 70 | 9 |
| Overseas Navy | 70 | 70 | 67 | -3 |
| Overseas Air Force | 66 | 75 | 70 | 4 |
| Overseas Other | *** | 68 | 70 | *** |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||