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Enrollees with Military PCM , North Other
Customer Service

  2003 2004 2005 Trend
Benchmark 58 62 63 6
CONUS MHS 53 56 54 1
OTHER 45 49 50 5
NORTH 48 52 53 5
North Other 41 45 49 9
Out of Catchment North Region 41 45 49 9
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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