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Enrollees with Military PCM , North Other
Customer Service

Problem with Paperwork
  2003 2004 2005 Trend
Benchmark 59 71 73 14
CONUS MHS 54 71 66 11
OTHER 47 63 60 13
NORTH 51 67 64 13
North Other 40 57 57 17
Out of Catchment North Region 37 54 56 19
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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