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Enrollees with Military PCM , South Army Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 47 | 66 |
| ARMY | 50 | 48 | 67 |
| SOUTH | 51 | 49 | 66 |
| South Army | 53 | 49 | 66 |
| Bayne-Jones ACH | 38 | 45 | 60 |
| Brooke AMC | 62 | 40 | 66 |
| Darnall ACH | 51 | 50 | 69 |
| Eisenhower AMC | 49 | 50 | 64 |
| Fox AHC | 49 | 35 | 65 |
| Lyster ACH | 45 | 48 | 58 |
| Martin ACH | 61 | 47 | 66 |
| Moncrief ACH | 65 | 57 | 85 |
| Reynolds ACH | 63 | 51 | 81 |
| Winn ACH | 55 | 50 | 56 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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