 |
 |
|||
|
Enrollees with Military PCM , South Army Customer Service Problem Finding/Understanding Written Material |
||||
| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 48 | 49 | -2 |
| ARMY | 51 | 47 | 50 | -2 |
| SOUTH | 54 | 51 | 51 | -3 |
| South Army | 57 | 54 | 53 | -4 |
| Bayne-Jones ACH | 46 | *** | 38 | -8 |
| Brooke AMC | 54 | 46 | 62 | 7 |
| Darnall ACH | 65 | 61 | 51 | -15 |
| Eisenhower AMC | 55 | 53 | 49 | -5 |
| Fox AHC | 54 | 55 | 49 | -5 |
| Lyster ACH | 48 | 47 | 45 | -3 |
| Martin ACH | 55 | 50 | 61 | 6 |
| Moncrief ACH | 52 | 73 | 65 | 13 |
| Reynolds ACH | 71 | 56 | 63 | -8 |
| Winn ACH | 48 | 33 | 55 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||