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Enrollees with Military PCM , South Navy Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 47 | 66 |
| NAVY | 50 | 48 | 65 |
| SOUTH | 51 | 49 | 66 |
| South Navy | 52 | 51 | 68 |
| NBHC Mayport | 59 | 50 | 76 |
| NH Beaufort | 58 | 49 | 77 |
| NH Charleston | 56 | 47 | 73 |
| NH Corpus Christi | 48 | 52 | 70 |
| NH Jacksonville | 55 | 57 | 71 |
| NH Pensacola | 51 | 52 | 62 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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