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Enrollees with Military PCM , South Navy Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 48 | 47 | -6 |
| NAVY | 56 | 49 | 48 | -8 |
| SOUTH | 54 | 50 | 49 | -6 |
| South Navy | 53 | 51 | 51 | -2 |
| NBHC Mayport | *** | *** | 50 | *** |
| NH Beaufort | 62 | 42 | 49 | -13 |
| NH Charleston | 51 | 62 | 47 | -4 |
| NH Corpus Christi | 68 | 54 | 52 | -16 |
| NH Jacksonville | 47 | 45 | 57 | 10 |
| NH Pensacola | 53 | 52 | 52 | -1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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