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Enrollees with Military PCM , South Air Force
Courteous and Helpful Office Staff

Courteous and Respectful
  2003 2004 2005 Trend
Benchmark 93 93 94 0
CONUS MHS 90 89 89 0
AIR FORCE 92 91 91 -1
SOUTH 90 90 89 -1
South Air Force 92 91 90 -2
12th Med Grp-Randolph 92 91 92 -1
14th Med Grp-Columbus 93 94 93 0
16th Med Grp-Hurlburt Field 93 93 90 -4
17th Med Grp-Goodfellow 94 85 85 -9
20th Med Grp-Shaw 93 89 88 -5
2nd Med Grp-Barksdale 94 91 90 -4
314th Med Grp-Little Rock 91 93 96 5
325th Med Grp-Tyndall 91 89 91 0
42nd Med Grp-Maxwell 92 91 86 -6
45th Med Grp-Patrick 92 94 91 -1
59th Med Wing-Lackland 91 85 87 -4
6th Med Grp-MacDill 92 93 90 -2
72nd Med Grp-Tinker 95 90 96 1
78th Med Grp-Robins 91 90 87 -4
7th Med Grp-Dyess 95 93 91 -4
81st Med Grp-Keesler 92 92 85 -7
82nd Med Grp-Sheppard 90 88 90 0
96th Med Grp-Eglin 91 94 93 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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