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Enrollees with Military PCM , South Air Force
Customer Service

  2003 2004 2005 Trend
Benchmark 58 62 63 6
CONUS MHS 53 56 54 1
AIR FORCE 55 58 56 1
SOUTH 54 59 55 1
South Air Force 54 58 56 1
12th Med Grp-Randolph 58 60 57 -2
14th Med Grp-Columbus 35 56 55 20
16th Med Grp-Hurlburt Field 49 53 *** ***
17th Med Grp-Goodfellow *** 59 63 ***
20th Med Grp-Shaw 50 70 61 11
2nd Med Grp-Barksdale 53 57 56 3
314th Med Grp-Little Rock 64 63 56 -8
325th Med Grp-Tyndall 63 62 61 -2
42nd Med Grp-Maxwell 55 64 58 3
45th Med Grp-Patrick 54 58 66 12
59th Med Wing-Lackland 61 52 51 -10
6th Med Grp-MacDill 54 54 53 -1
72nd Med Grp-Tinker 56 63 55 -1
78th Med Grp-Robins 49 60 55 5
7th Med Grp-Dyess 61 62 51 -10
81st Med Grp-Keesler 50 59 57 8
82nd Med Grp-Sheppard 53 60 56 4
96th Med Grp-Eglin 47 58 49 2
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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