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Enrollees with Military PCM , South Air Force Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 48 | 49 | -2 |
| AIR FORCE | 53 | 49 | 51 | -2 |
| SOUTH | 54 | 51 | 51 | -3 |
| South Air Force | 53 | 51 | 52 | -1 |
| 12th Med Grp-Randolph | 53 | 48 | 58 | 5 |
| 14th Med Grp-Columbus | *** | 47 | 42 | *** |
| 16th Med Grp-Hurlburt Field | 45 | 48 | 68 | 23 |
| 17th Med Grp-Goodfellow | *** | 50 | 60 | *** |
| 20th Med Grp-Shaw | 41 | 71 | 60 | 20 |
| 2nd Med Grp-Barksdale | 50 | 49 | 51 | 0 |
| 314th Med Grp-Little Rock | 54 | 53 | 55 | 1 |
| 325th Med Grp-Tyndall | 65 | 50 | 52 | -12 |
| 42nd Med Grp-Maxwell | 52 | 61 | 52 | -1 |
| 45th Med Grp-Patrick | 48 | 53 | 61 | 12 |
| 59th Med Wing-Lackland | 55 | 42 | 53 | -2 |
| 6th Med Grp-MacDill | 57 | 50 | 48 | -10 |
| 72nd Med Grp-Tinker | 64 | 52 | 49 | -14 |
| 78th Med Grp-Robins | 55 | 50 | 51 | -4 |
| 7th Med Grp-Dyess | 67 | 60 | 49 | -18 |
| 81st Med Grp-Keesler | 47 | 42 | 44 | -2 |
| 82nd Med Grp-Sheppard | 53 | 59 | 53 | 1 |
| 96th Med Grp-Eglin | 55 | 52 | 46 | -9 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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