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Enrollees with Military PCM , South Other
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 64 85 85 54 81 54 55 66 67 91 74
OTHER 64 73 91 90 50 77 50 60 64 64 92 72
SOUTH 66 64 85 84 55 79 56 57 66 68 91 75
South Other 61 67 88 87 44 74 55 59 67 62 94 71
Out of Catchment South Region 59 66 87 85 42 73 50 54 67 59 94 ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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