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Enrollees with Military PCM , West Army Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 47 | 66 |
| ARMY | 50 | 48 | 67 |
| WEST | 48 | 48 | 67 |
| West Army | 47 | 47 | 67 |
| Bassett ACH | 36 | 49 | 66 |
| Evans ACH | 36 | 37 | 65 |
| Irwin ACH | 53 | 36 | 66 |
| L. Wood ACH | 53 | 47 | 63 |
| Madigan AMC | 46 | 48 | 62 |
| Munson AHC | 49 | 42 | 69 |
| R W Bliss AHC | 50 | 49 | 64 |
| Tripler AMC | 41 | 48 | 69 |
| Weed ACH | 48 | 53 | 67 |
| William Beaumont AMC | 56 | 55 | 76 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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