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Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 48 | 47 | -6 |
| ARMY | 53 | 49 | 48 | -5 |
| WEST | 59 | 51 | 48 | -11 |
| West Army | 59 | 51 | 47 | -12 |
| Bassett ACH | 75 | 47 | 49 | -27 |
| Evans ACH | 57 | 54 | 37 | -20 |
| Irwin ACH | 39 | 49 | 36 | -3 |
| L. Wood ACH | 63 | 45 | 47 | -16 |
| Madigan AMC | 64 | 56 | 48 | -17 |
| Munson AHC | 60 | 48 | 42 | -18 |
| R W Bliss AHC | 58 | 51 | 49 | -8 |
| Tripler AMC | 65 | 46 | 48 | -16 |
| Weed ACH | 67 | 49 | 53 | -14 |
| William Beaumont AMC | 55 | 47 | 55 | 0 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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