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Enrollees with Military PCM , West Navy Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 47 | 66 |
| NAVY | 50 | 48 | 65 |
| WEST | 48 | 48 | 67 |
| West Navy | 51 | 49 | 68 |
| NACC Port Hueneme | 49 | 55 | 58 |
| NBHC NAS North Island | 52 | 61 | 77 |
| NBHC NTC San Diego | 53 | 45 | 66 |
| NH Bremerton | 39 | 43 | 61 |
| NH Camp Pendleton | 53 | 55 | 68 |
| NH LeMoore | 59 | 49 | 66 |
| NH Oak Harbor | 43 | 47 | 69 |
| NH Twentynine Palms | 54 | 54 | 68 |
| NMC San Diego | 51 | 48 | 66 |
| NMCL Pearl Harbor | 43 | 38 | 65 |
| TRICARE Outpatient-Chula Vista | 62 | 43 | 74 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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