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Enrollees with Military PCM , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 48 | 49 | -2 |
| NAVY | 53 | 52 | 50 | -3 |
| WEST | 53 | 49 | 48 | -5 |
| West Navy | 59 | 55 | 51 | -8 |
| NACC Port Hueneme | *** | *** | 49 | *** |
| NBHC NAS North Island | *** | *** | 52 | *** |
| NBHC NTC San Diego | *** | *** | 53 | *** |
| NH Bremerton | 55 | 38 | 39 | -17 |
| NH Camp Pendleton | *** | 59 | 53 | *** |
| NH LeMoore | 49 | 55 | 59 | 10 |
| NH Oak Harbor | 59 | 41 | 43 | -16 |
| NH Twentynine Palms | 50 | 41 | 54 | 4 |
| NMC San Diego | 59 | 62 | 51 | -7 |
| NMCL Pearl Harbor | 63 | 49 | 43 | -20 |
| TRICARE Outpatient-Chula Vista | *** | *** | 62 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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