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Enrollees with Military PCM , West Navy Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 48 | 47 | -6 |
| NAVY | 56 | 49 | 48 | -8 |
| WEST | 59 | 51 | 48 | -11 |
| West Navy | 63 | 53 | 49 | -15 |
| NACC Port Hueneme | *** | *** | 55 | *** |
| NBHC NAS North Island | *** | *** | 61 | *** |
| NBHC NTC San Diego | *** | *** | 45 | *** |
| NH Bremerton | 59 | 46 | 43 | -16 |
| NH Camp Pendleton | 58 | 61 | 55 | -4 |
| NH LeMoore | 73 | 61 | 49 | -25 |
| NH Oak Harbor | 72 | 39 | 47 | -25 |
| NH Twentynine Palms | 54 | 57 | 54 | 0 |
| NMC San Diego | 65 | 50 | 48 | -17 |
| NMCL Pearl Harbor | 65 | 59 | 38 | -27 |
| TRICARE Outpatient-Chula Vista | *** | *** | 43 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||